Change of https://www.gov.uk/government/publications/check-send-service

Change description : 2025-04-01 16:49:00: Updated the guidance to show how Sopra Steria deal with Post Office Check & Send applications and how to identify Post Office Check and Send applications. [Guidance and regulation]

Showing diff : 2022-11-17 11:13:16.671951249 +00:00..2025-04-01 15:49:48.161765598 +00:00

Guidance

Post Office Check & Send service service: caseworker guidance

Information Tells onHM thePassport handlingOffice ofstaff how to handle passport applications made using the Check & Send service.

From:
HM Passport Office
Published
7 February 2012
Last updated
171 NovemberApril 20222025 — See all updates

Documents

Check & Send service (accessible)

HTML

Check & Send service

PDF, 264224 KB, 1719 pages

Details

InformationThis onguidance thetells handlingHM ofPassport Office staff how to handle passport applications made using the Check & Send service provided by our partner the Post Office Ltd.

Updates to this page

Published 7 February 2012
Last updated 171 NovemberApril 2022 + show2025 href="#full-history">+ show all updates

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Update history

2026-03-09 16:57
Updated section ‘Check & Send service: how to identify Post Office errors’ to tell examiners the Customer Service Management team (CSMT) will deal with other Post Office errors transferred to them by the Embedded Civil Service team.

2025-08-12 14:27
Guidance updated as detailed in the ‘About’ section.

2025-04-01 16:49
Updated the guidance to show how Sopra Steria deal with Post Office Check & Send applications and how to identify Post Office Check and Send applications.

2022-11-17 11:13
Updated to the latest version of the guidance.

2022-09-26 15:35
Accessible version added.