Decision makers’ guide: Vols 4, 5, 6 and 7: Jobseeker's Allowance and Income Support: staff guide
Guidance for DWP decision makers on decision making and appeals.
- From:
- Department for Work and Pensions
- Published
- 1 June 2013
- Last updated
-
27
16JulyMay2023 — See all updates
Documents

DMG Vol 4: Ch 20, JSA and IS, conditions of entitlement
Ref: DMG Vol 4 ch 20
PDF, 643 KB, 174 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4 Ch 21: Jobseeker’s Allowance Labour market questions, special conditions for JSA(Cont) and jobseeking periods
Ref: DMG Vol 4 ch 21
PDF, 1.76 MB, 228 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4 Ch 22: Membership of the family
Ref: DMG Vol 4 ch 22
PDF, 513 KB, 28 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4 Ch 23: Normal amount payable
Ref: DMG Vol 4 ch 23
PDF, 757 KB, 184 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4 Ch 24: Special cases
Ref: DMG Vol 4 ch 24
PDF, 236 KB, 66 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Summary of changes from December 2020
This file may not be suitable for users of assistive technology.
PDF, 111 KB, 2 pages
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 61, June 2020
This file may not be suitable for users of assistive technology.
PDF, 24.5 KB, 1 page
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 60, February 2020
This file may not be suitable for users of assistive technology.
PDF, 95.1 KB, 1 page
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 59, October 2019
This file may not be suitable for users of assistive technology.
PDF, 596 KB, 56 pages
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 58, June 2019
Ref: DMG Vol 4 amendment 58
PDF, 236 KB, 60 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 57, February 2019
This file may not be suitable for users of assistive technology.
PDF, 486 KB, 98 pages
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 56, October 2018
Ref: DMG Vol 4 amendment 56
PDF, 24.5 KB, 3 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 55, June 2018
This file may not be suitable for users of assistive technology.
PDF, 250 KB, 34 pages
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 54, February 2018
This file may not be suitable for users of assistive technology.
PDF, 3.68 MB, 52 pages
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 53, October 2017
This file may not be suitable for users of assistive technology.
PDF, 870 KB, 79 pages
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 52, June 2017
Ref: DMG Vol 4 amendment 52
PDF, 38.2 KB, 4 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 51, February 2017
Ref: DMG Vol 4 amendment 51
PDF, 95.5 KB, 16 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 50, October 2016
Ref: DMG Vol 4 amendment 50
PDF, 109 KB, 16 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 49, June 2016
Ref: DMG Vol 4 amendment 49
PDF, 128 KB, 28 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 4: Amendment 48, February 2016
Ref: DMG Vol 4 amendment 48
PDF, 326 KB, 28 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5 Ch 25: General rules on income
Ref: DMG Vol 5 ch 25
PDF, 129 KB, 34 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5 Ch 26: Employed earners
Ref: DMG Vol 5 ch 26
PDF, 613 KB, 144 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5 Ch 27: Self-employed earners and share fishermen
Ref: DMG Vol 5 ch 27
PDF, 603 KB, 144 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5 Ch 28: Income other than earnings
Ref: DMG Vol 5 ch 28
PDF, 805 KB, 225 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5 Ch 29: Capital
Ref: DMG Vol 5 ch 29
PDF, 801 KB, 198 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Summary of changes updated 22 May 2022
This file may not be suitable for users of assistive technology.
PDF, 73 KB, 1 page
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 60, June 2020
This file may not be suitable for users of assistive technology.
PDF, 22.6 KB, 1 page
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 59, February 2020
This file may not be suitable for users of assistive technology.
PDF, 94.3 KB, 1 page
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 58, October 2019
This file may not be suitable for users of assistive technology.
PDF, 111 KB, 8 pages
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 57, June 2019
Ref: DMG Vol 5 amendment 57
PDF, 28.5 KB, 6 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 56, February 2019
This file may not be suitable for users of assistive technology.
PDF, 81.2 KB, 12 pages
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 55, October 2018
Ref: DMG Vol 5 amendment 55
PDF, 101 KB, 20 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 54, June 2018
This file may not be suitable for users of assistive technology.
PDF, 529 KB, 90 pages
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 53, February 2018
This file may not be suitable for users of assistive technology.
PDF, 675 KB, 128 pages
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 52, October 2017
This file may not be suitable for users of assistive technology.
PDF, 684 KB, 56 pages
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 51, June 2017
Ref: DMG Vol 5 amendment 51
PDF, 223 KB, 84 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 50, February 2017
Ref: DMG Vol 5 amendment 50
PDF, 52.2 KB, 8 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 49, October 2016
Ref: DMG Vol 5 amendment 49
PDF, 92.7 KB, 8 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 48, June 2016
Ref: DMG Vol 5 amendment 48
PDF, 237 KB, 52 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 5: Amendment 47, February 2016
Ref: DMG Vol 5 amendment 47
PDF, 170 KB, 25 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 6 Ch 30: Students, young claimants and their partners
Ref: DMG Vol 6 ch 30
PDF, 1.26 MB, 138 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 6 Ch 31: This chapter is spare
Ref: DMG Vol 6 ch 31
PDF, 79.2 KB, 1 page
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 6 Ch 32: Trade disputes
Ref: DMG Vol 6 ch 32
PDF, 400 KB, 108 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 6 Ch 33: Payment questions
Ref: DMG Vol 6 ch 33
PDF, 414412 KB, 105 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 6 Ch 34: Sanctions
Ref: DMG Vol 6 ch 34
PDF, 1.14 MB, 291 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 6 Ch 35: Hardship
Ref: DMG Vol 6 ch 35
PDF, 941 KB, 154 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 6: Summary of changes from January 2021
This file may not be suitable for users of assistive technology.
PDF, 109113 KB, 21 pagespage
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.