Check if a phone call you've received from HMRC is genuine

Customs declarations

HMRC is working with the independent research agency Ipsos to carry out follow-up research. The purpose of the research is to further explore answers given by businesses in a survey earlier this year. Only businesses who took part in the original research will be contacted.

You will be asked to take part in a phone call that will last up to 45 minutes.

This study will help HMRC better understand how customs obligations impact your business.

Taking part is voluntary. HMRC will not be able to identify organisations or individuals from their answers.

All answers will be:

• confidential
• used for research purposes only

Debt management

HMRC is sending voice prompts to some customers, explaining what you need to do if you’re behind with your payments. Customers will receive these as an inbound phone call to landline and mobile phones. They will give details for paying HMRC, or a helpline number for you to contact.

HMRC is also sending messages that give advice about how important it is to make payments using the correct information.

The messages will not ask for any personal or financial information.

EnterpriseInheritance InvestmentTax Schemesand property valuation

HMRC maywill contactcall you byto phoneinvite inviting you to provide feedback on your experience of following the Inheritance Tax process. This call will focus on your experience of valuing a residential property.

You’ll be asked if you’re willing to take part in a telephone feedback session.phone Thecall sessionand willa providetime anwill opportunitybe forarranged.

You youwill tonot sharebe yourasked experiencefor:

• personal information
• details of investingyour intax Enterpriseaffairs

This Investmentfeedback Schemeswill andhelp claimingimprove the associatedprocess taxfor relief.future customers.

New starter checklist research

HMRC will be:call employers to invite them to help with research into processes for completing the new starter checklist.

To support research, HMRC will need to identify contacts within the business to help with the following:

• confidentialarrange a time to complete data insight work
• useddiscuss onlythe employer’s process for researchcompleting purposesthe checklist
• understand any obstacles and problems they face completing the checklist
• discuss how HMRC can work with them to reduce error rates in the process

We may use employer security questions during these calls if needed.

If you volunteer to take part, you’ll help improve how HMRC supports and engages with businesses.

Other phone calls you should check

You can also check phone calls listed in HMRC contact that uses more than one communication method.