Check if a phone call you've received from HMRC is genuine

Debt management

HMRC is sending voice prompts to some customers, explaining what you need to do if you’re behind with your payments. Customers will receive these as an inbound phone call to landline and mobile phones. They will give details for paying HMRC, or a helpline number for you to contact.

HMRC is also sending messages that give advice about how important it is to make payments using the correct information.

The messages will not ask for any personal or financial information.

CoronavirusNew Jobstarter Retentionchecklist Scheme — research about employers’ experiences

IPSOSHMRC will call youemployers to answerinvite somethem additionalto researchhelp questionswith aboutresearch theinto impactprocesses offor completing the schemenew ifstarter you:checklist.

• previously

  To tooksupport partresearch, inHMRC researchwill fromneed Juneto 2022identify contacts within the business to Novemberhelp 2022

with the following:
• agreedarrange toa betime contactedto forcomplete futuredata researchinsight work

Taking

• discuss partthe isemployer’s voluntaryprocess andfor ifcompleting youthe dochecklist
• understand so,any allobstacles informationand givenproblems willthey be:
  • confidentialface completing the checklist
  • useddiscuss onlyhow forHMRC researchcan purposeswork with them to reduce error rates in the process

  ContactWe detailsmay foruse Ipsosemployer andsecurity HMRCquestions willduring bethese oncalls theif letterneeded.

  If oryou emailvolunteer youto receivedtake whenpart, youyou’ll werehelp originallyimprove contactedhow toHMRC takesupports partand inengages thiswith research.businesses.

  Other phone calls you should check

  You can also check phone calls listed in HMRC contact that uses more than one communication method.