Pentonville Prison

Book and plan your visit to Pentonville

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Pentonville
• somewhere to stay overnight
• meals

How to book family and friends visits

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  Visitingand times:

  3:20pm to 4:15pm
  • MondayThursday: 1:45pm to 2:40pm and 3:20pm to 4:15pm
  • Friday: 1:45pm to 2:40pm and 3:20pm to 4:15pm
  • Saturday: 10:30am to 11:30am and 3pm to 4pm
  • Sunday: Enhanced Visit only 2:30pm to 4:30pm (in-house booking only by prisoner)

  You will not be admitted if you are more than half an hour late.

  Visits are provided on a wing basis within a 6 week cycle. The new cycles are published on the wings for prisoners attention and shared with the booking line.

  How to book legal and professional visits

  You can book a legal or professional visit by emailing:emailing LegalVisits.Pentonville@justice.gov.uk.

  Visiting times:

  • Face-to-face visits: Monday to Friday 9am to 11am
  • Video link legal visits: 1 hour slots from 9am to 4pm. Please note there is a staff break between 12:30pm to 1:30pm

  Getting to Pentonville

  Find Pentonville on a map

  Pentonville is a 5-minute walk from Caledonian Road underground station or Caledonian Road &and Barnsbury overground station. The closest mainline railway station is London King’s Cross. Several local bus routes pass the prison.prison such as Bus 17, 91, 259 and 274.

  To plan your journey by public transport:

  • use Transport for London journey planner
  • use National Rail Enquiries

  There is no visitor parking at the prison and local roads are restricted to permit holders.

  Entering Pentonville

  All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

  Children under 16 should bring their full birth certificate.

  All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

  Pentonville has a strict dress code policy which means visitors should dress appropriately. You maywill be turned away if you are wearing items likesuch as hoodies, vests, low-cut tops, high-cut shorts or dresses, ripped jeans, flip-flops or headwear other than that worn for religious reasons. Additionally, you cannot wear anything with offensive patterns or slogans, football shirts, steel toe-capped boots or motorcycle boots. You will need to remove coats, hats, gloves, metal accessories, sunglassessunglasses, and smart watches before you go in. Ask in the visitorsvisitors’ centre if you have questions about the dress code.

  There will be no refreshments available during your visit.

  There areYou strictwill controlshave onto whatpay youfor canyour takechoice intoat Pentonville.the YouVisitors Centre where you will havebe togiven leavea mosttoken ofto present at the thingstea youbar.

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  • A signed disclaimer form

  You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelledcancelled, and you could be banned from visiting again. Trafficking in unauthorised items is prohibited. If there is any suspicion or you are caught, this will lead to a minimum ban of 3 months and the prisoner will be placed on closed visits for the same period.

  Visiting facilities

  There is a visitors centre run by the Prison Advice and Care Trust (PACT) charity. Family and friends can relax and get advice and support from the staff.

  It is open Monday to Saturday from 8:30am to 4:30pm and on Sunday from 12:30pm to 4:30pm.

  Email: pentonville@prisonadvice.org.uk
  Telephone: 020 7700 0912
  Find out about call charges

  There are lockers in the visitors centre to store your belongings. These take tokens which you can get for £1 from the visitors centre staff.

  Family days

  ThereFamily days are currentlynow norunning, familyand it is only applicable to those prisoners on Enhance IEP levels. Family days available,are indelivered lineon witheach coronaviruswing’s restrictions.Sunday enhanced visit day on a rota basis. Enhance IEP prisoners are given the opportunity to apply for it when it is their wing’s session.

  Keep in touch with someone at Pentonville

  There are several ways you can keep in touch with a prisoner during their time at Pentonville.

  Secure video calls

  SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

  • Download download the Prison Video app,app
  • Create create an account,account
  • Register register all visitors
  • Add and add the prisoner to theiryour contact list.

  How to book a secure video call

  Secure video calls at this prison can be requested by prisoners only.

  You will receive a notification if a prisoner has requested a video call with you.

  Read more about how it works

  Phone calls

  Prisoners do not have phones in their roomscells so they willcan always havecall toat calltheir you.own convenience. They haveneed to buy phone credits to do this.

  They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

  You can also exchange voicemails using the Prison Voicemail service.service.

  Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

  Email

  You can send emails to someone in Pentonville using the Email a Prisoner service.

  You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Pentonville.

  Letters

  You can write at any time.

  Include the person’s name and prisoner number on the envelope.

  If you do not know their prisoner number, contact Pentonville.

  All post apart from legal letters will be opened and checked by officers.

  HMP/YOI Pentonville Caledonian Road London N7 8TT

  Send money and gifts

  You can use the free and fast online service to send money to someone in prison.

  You can no longer send money by bank transfer, cheque, postal order or send cash by post.

  If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

  This will allow you to send money by post.

  Gifts and parcels

  When a person first arrives at Pentonville they are given a parcel label and delivery form. These can be used by a family member or friend to send a parcel into the prison. The delivery form describes what items are allowed and how to correctly label the parcel. There is a maximum weight limit of 15kg.

  Prisoners are allowed one parcel every 6 months.

  Family and friends can hand books in for prisoners at the visitors centre before any visit, send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

  Prisoners on the ‘enhanced’ behaviour level can also apply for a family member or friend to send them a games console and games.

  All parcels will be opened and checked by officers.

  Contact Pentonville for more information on sending parcels.

  Life at Pentonville

  Pentonville is committed to providing a safe and educational environment where menprisoners can learn new skills to help them on release.

  Security and safeguarding

  Every person at Pentonville has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

  For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

  All safeguarding processes are overseen by the Islington Safeguarding Adults Board.

  Pentonville also trains prisoners to be ‘listeners’ to help support other prisoners going through difficult times.

  Arrival and first night

  When a prisoner first arrives at Pentonville, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

  They will get to speak to someone who will check how they’re feeling, and see a medical professional to address any immediate health and wellbeing needs.

  Induction

  Each person who arrives at Pentonville gets an induction that lasts 4 days. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

  Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

  Accommodation

  Around 13001,300 menprisoners live at Pentonville in a mixture of single and shared roomscells across 7 wings.

  There are 4 gym areas offering a range of activities for prisoners of all physical abilities.

  Pentonville runs a multi-faith chaplaincy service which offers religious services and teaching to all prisoners, whatever their faith. They also provide counselling and support to prisoners.

  Education and work

  Prisoners have access to education and training provided by Novus.

  All prisoners are offered help improving their literacy, numeracy and language skills and can study for qualifications in a broad range of work-related subjects, including:

  • business
  • information and communications technology (ICT)
  • journalism
  • health and safety
  • painting and decorating
  • carpentry
  • industrial cleaning
  • barbering
  • radio production
  • customer services
  • food safety

  Pentonville runs 2 workshops providing employment for prisoners. The textiles workshop produces bedding for prisons and the recycling workshop recycles waste from within the prison. There are also many roles available throughout Pentonville, including cleaning, orderly duties, catering and barbering.

  Organisations Pentonville works with

  Pentonville works with Catch 22, a not-for-profit business, to help prisoners with gang involvement and related issues.

  Support for family and friends

  Find out about advice and helplines for family and friends.

  Support at Pentonville

  The Prison Advice and Care Trust (PACT) and Phoenix Futures provide individual support with a range of issues including family estrangement, child contact and social services.

  To get help with a family issue, email socialvisits.pentonville@hmps.gsi.gov.uk.

  Problems and complaints

  If you have a problem contact Pentonville.

  HM Prison and Probation Service publishes action plans for Pentonville in response to independent inspections.

  Contact Pentonville

  Governor: Ian Blakeman

  Telephone: 020 7023 7000
  Fax: 020 7023 7001
  Find out about call charges

  Address

  HMP/YOI Pentonville
  Caledonian Road
  London
  N7 8TT
  

  See map

  In an emergency

  If you think the prisoner is at immediate risk please call the switchboard on 02070237000 and ask for the Orderly Officer and explain that your concern is an emergency.

  Safer custody hotline

  If you have concerns about the safety or wellbeing of a manprisoner in Pentonville, call the safer custody hotline. If you get an answer machine, leave as much information as possible and a telephone number for staff to call you back. You will receive a response within 24 hours.

  Telephone: 020 7023 7341
  Find out about call charges

  You can also send an email to: safercustodypentonville@justice.gov.uk

  In an emergency, call the main prison telephone number and ask to speak to the orderly officer or duty governor.

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