Pentonville prisonPrison

Book and plan your visit to Pentonville

To visit someone in Pentonville you must:

• be on that person’s visitor list
• book your visit at least 24 hours in advance
• have the required ID with you when you go

Up to 3 visitors over the age of 12 are allowed at a time, plus children under 12. At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have. You can check this with Pentonville.

Contact Pentonville if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Pentonville
• somewhere to stay overnight
• meals

How to book family and friends visits

You can book your visit online or by telephone.

Telephone booking line: 0300 060 6504
Find out about call charges

The booking line is open Monday to Friday, 10am to 3pm.

Visiting times:

• Monday to Friday, 1:45pm to 2:40pm and 3:20pm to 4:15pm
• Saturday, 9:30am to 11:30am and 2pm to 4pm
• Sunday, Enhanced Visit only 2:30pm to 4:30pm

You will not be admitted if you are more than half an hour late.

Visits are provided on a wing basis within a 6 week cycle. The new cycles are published on the wings for prisoners attention and shared with the booking line.

How to book legalofficial and professional visits

YouTo can book aan legalofficial or professional visit byyou emailingcan email LegalVisits.Pentonville@justice.gov.uk.

VisitingOfficial video visit times:

• Face-to-face visits: Monday to Friday, 9am to 11am
• Video12:30pm linkand legal1:30pm visits:to 14pm hour(in slotsone fromhour 9amslots)

Official face to 4pm.face Pleasevisit notetimes:

• Monday thereto isFriday, a9am staff break between 12:30pm to 1:30pm11am

Getting to Pentonville

Find Pentonville on a map

Pentonville is a 5-minute walk from Caledonian Road underground station or Caledonian Road and Barnsbury overground station. The closest mainline railway station is London King’s Cross. Several local bus routes pass the prison such as Bus 17, 91, 259 and 274.

To plan your journey by public transport:

• use Transport for London journey planner
• use National Rail Enquiries

There is no visitor parking at the prison and local roads are restricted to permit holders.

Entering Pentonville

All visitors aged 6 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

Children under 6 may enter using their full birth certificate as ID.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

The visits hall, foyer, and visits centre are monitored by CCTV, both live and recorded, for the purposes of safeguarding and crime prevention. All visits are subject to CCTV monitoring, and agreement to this is a condition of entry.

Pentonville has a strict dress code policy which means visitors should dress appropriately. You will be turned away if you are wearing items such as:

• hoodies
• vests
• low-cut tops
• high-cut shorts or dresses
• ripped jeans
• flip-flops
• headwear other than for religious reasons.

Additionally, you cannot wear:

• anything with offensive patterns or slogans
• football shirts
• steel toe-capped boots or motorcycle boots.

You will need to remove coats, hats, gloves, metal accessories, sunglasses, and smart watches before you go in.

It is up to prison staff to make decisions and judgements as to when clothing is inappropriate.

When making these decisions, staff will always consider decency and diversity.

You may be asked to adjust clothing or wear alternative clothing, if available.

As a last resort your visit may be cancelled if the dress code cannot be followed.

There will be refreshments available during your visit. You will have to pay for your choice at the visitors centre where you will be given a token to present at the tea bar.

You are only allowed to take into the prison the following items:

• your proof of identification
• your token for refreshment
• a feeding bottle for baby
• a signed disclaimer form

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled, and you could be banned from visiting again.

Trafficking in unauthorised items is prohibited. If there is any suspicion or you are caught, this will lead to a minimum ban of 3 months and the prisoner will be placed on closed visits for the same period.

Visiting facilities

There is a visitors centre run by the Prison Advice and Care Trust (PACT) charity. Family and friends can relax and get advice and support from the staff.

It is open Monday to Saturday from 8:30am to 4:30pm and on Sunday from 12:30pm to 4:30pm.

Email: pentonville@prisonadvice.org.uk
Telephone: 020 7700 0912
Find out about call charges

There are lockers in the visitors centre to store your belongings. These take tokens which you can get for £1 from the visitors centre staff.

Family days

Family days are now running, and it is only applicable to those prisoners on Enhance IEP levels. Family days are delivered on each wing’s Sunday enhanced visit day on a rota basis. Enhance IEP prisoners are given the opportunity to apply for it when it is their wing’s session.

Keep in touch with someone at Pentonville

There are several ways you can keep in touch with a prisoner during their time at Pentonville.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners do have phones in their cells so they can always call at their own convenience. They need to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Pentonville using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Pentonville.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Pentonville.

All post apart from legal letters will be opened and checked by officers.

HMP/YOI Pentonville Caledonian Road London N7 8TT

National Prison Radio’s Family and Friends request show

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week. 

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes. 

You can send in a message, and hear the show, at  nationalprisonradio.com

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

When a person first arrives at Pentonville they are given a parcel label and delivery form. These can be used by a family member or friend to send a parcel into the prison. The delivery form describes what items are allowed and how to correctly label the parcel. There is a maximum weight limit of 15kg.

Prisoners are allowed one parcel every 6 months.

Family and friends can hand books in for prisoners at the visitors centre before any visit, send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read Prison education and library services, Annex A.

Prisoners on the ‘enhanced’ behaviour level can also apply for a family member or friend to send them a games console and games.

All parcels will be opened and checked by officers.

Contact Pentonville for more information on sending parcels.

Life at Pentonville

Pentonville is committed to providing a safe and educational environment where prisoners can learn new skills to help them on release.

Security and safeguarding

Every person at Pentonville has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

Pentonville also trains prisoners to be ‘listeners’ to help support other prisoners going through difficult times.

Arrival and first night

When a prisoner first arrives at Pentonville, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling, and see a medical professional to address any immediate health and wellbeing needs.

Induction

Each person who arrives at Pentonville gets an induction that lasts 4 days. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 1,300 prisoners live at Pentonville in a mixture of single and shared cells across 7 wings.

There are 4 gym areas offering a range of activities for prisoners of all physical abilities.

Pentonville runs a multi-faith chaplaincy service which offers religious services and teaching to all prisoners, whatever their faith. They also provide counselling and support to prisoners.

Education and work

Prisoners have access to education and training provided by Novus.

All prisoners are offered help improving their literacy, numeracy and language skills and can study for qualifications in a broad range of work-related subjects, including:

• business
• information and communications technology (ICT)
• journalism
• health and safety
• painting and decorating
• carpentry
• industrial cleaning
• barbering
• radio production
• customer services
• food safety

Pentonville runs 2 workshops providing employment for prisoners. The textiles workshop produces bedding for prisons and the recycling workshop recycles waste from within the prison. There are also many roles available throughout Pentonville, including cleaning, orderly duties, catering and barbering.

Organisations Pentonville works with

Pentonville works with Catch 22, a not-for-profit business, to help prisoners with gang involvement and related issues.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Pentonville

The Prison Advice and Care Trust (PACT) and Phoenix Futures provide individual support with a range of issues including family estrangement, child contact and social services.

To get help with a family issue, email socialvisits.pentonville@hmps.gsi.gov.uk.

Concerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	020 7023 7341	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Health concerns	0117 240 1193	If you have a health concern about someone in HMP Pentonville, call the Prisoner Health Information and Liaison Line (PHILL). Call to speak to the health team confidentially. (Mon to Fri, 8am to 8pm. Sat, 8am to 4pm.)
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have a problem contact Pentonville.

Inspection reports

HM Prison and Probation Service publishes action plans for Pentonville in response to independent inspections.

Contact Pentonville

Governor: Simon Drysdale

Telephone: 020 7023 7000
Fax: 020 7023 7001
Find out about call charges

Address

See map