Guidance

How to applyclaim for a repayment of import duty and VAT if you've overpaid (C285)

FindUse out which service to use for import declarations made on the Customs Declaration Service (CDS) or Customs Handling of Import and Export Freight (CHIEF).online service, or form C285, depending on where you made your declaration.

You can claim for repayment if you’ve overpaid import duty and VAT.

You In some cases you may also be able to useclaim ourif onlineyou’ve serviceoverpaid orexcise applyduty.

Who usingcan formapply

You C285.can First,make you’lla needclaim toif checkyou ifare:

  • an theimporter declarationor wastheir maderepresentative
  • an onagent
  • a either:

      freight forwarder
    • a private individual
    • CHIEF

    How to youapply

    You may be able to apply using our online service

  • services or form C285. Whichever you use, you must first find out if the declaration was made on either the:

    • Customs Declaration Service (CDS)
    • Customs Handling applyof usingImport formand C285Export Freight (CHIEF)

    If you’re unsure you can ask your agent or representative to confirm which service the declaration was made on.

    InYou somewill casesneed youto mayuse alsothe beC285 ableform toin claimsome forof repaymentthe iffollowing you’vesituations.

    If overpaidyou’re exciseapplying duty.

    following a Trade Remedies Authority review

    If you think you may be entitled to a repayment of customs duty following a review by the Trade Remedies Authority, you will need to apply using form C285. You cannot use the online service to do this.

    If you’re VAT registered

    If you are a VAT registered business, you must not use form C285 or the online service to claim for repayment of overpaid VAT. Any adjustment must be made through your VAT return. Adjustments to a VAT return are subject to normal VAT rules.

    If you’re not VAT registered

    If you are not VAT registered you must continue to use form C285 or the online service to claim for a repayment.

    Who

    If canyou imported goods into Great Britain

    For goods imported into Great Britain (England, Scotland or Wales) you should apply under the Customs (Import Duty) (EU Exit) Regulations 2018

    If you imported goods into Northern Ireland

    YouFor cangoods makeyou aimported claiminto ifNorthern Ireland, you are:should apply under the Union Customs Code (UCC) legislation

    from outside the EU to Northern Ireland .

    When to apply

    The time limit for submitting a claim for repayment of overpaid duty and VAT is:

    • 3 years for overpayments
    • 1 year for rejected imports
    • 3 months for invalidation of a customs entry

    You should check the legislation in the ‘How to apply’ section for exceptions.

    What you’ll need

    YouTo shouldclaim applya underrepayment you’ll need:

    ToFor claimCHIEF a repayment claims you’ll need:

    • form E2 — the entry acceptance form received for goods imported into the UK, for CHIEF claims onlyUK
    • form C88 — the main customs form used in international trade to declare goods to customs, for CHIEF claims onlycustoms
    • the Movementamount Referenceof Numberimport (MRN)duty or forVAT Customsthat Declarationwas Servicepaid claimsto HMRC
    • a

    You commercialmay invoicebe forasked theto importedupload goods

  • aadditional packingdocuments list
  • thedepending transporton your claim type.

    Apply online

    Make sure you have all your necessary documents and airwayfiles billready orto billupload ofbefore lading

  • you use these online services.

    If you made your declaration in the amountCustoms ofDeclaration importService

    Use dutythe orCustoms VATDeclaration thatService wasfor paidyour toclaim HMRC

  • if this is where the amountdeclaration thatwas shouldmade.

    Make havesure beenyou paidhave toall HMRC

  • your contactnecessary documents and addressfiles details
ready to upload before you start.

YouSign mayin bewith askedthe Government Gateway user ID and password that you used to uploadsubscribe additionalto documentsthe dependingCustoms onDeclaration yourService. claimThis type.

ApplyID onwill ourbe onlinelinked serviceto foryour CHIEFEORI

number.

You canStart usenow our

Online onlineservices servicemay tobe submitslow yourduring claimbusy times. Check if there are any problems with this service.

If you made your declaration on CHIEF.

MakeYou surecan youapply havefor allrepayment yourof necessaryimport documentsduty and filesVAT readyon to upload.CHIEF.

Claim by post on form C285

If you made your declaration on the Customs Declaration Service

Use form C285 for CDS for declarations made on the Customs Declaration Service.

If you made your declaration on CHIEF

If you decide not to use the online service, you can still use form C285 for CHIEF for declarations made on CHIEF.

For

Before bothyou formsuse you’lleither C285 form

You’ll need to:

  1. Get all of your information together before you start. You will fill the form in online and you cannot save your progress.

  2. Fill in form C285 for the Customs Declaration Service or form C285 for CHIEF.

  3. Print and post it to HMRC, with any relevant supporting documents, using the postal address shown on the form.

This file may not be suitable if you use assistive technology — such as a screen reader. If you need a more accessible format, email different.format@hmrc.gov.uk and tell us what format you need. It will help if you tell us what assistive technology you use. Read the accessibility statement for HMRC forms.

After you’ve applied

If theyou declarationapplied wasonline madein bythe anCustoms agentDeclaration or representativeService

YouYou’ll canget askan youremail agentfrom orHMRC confirming representativeyour toclaim confirmand which service the declarationmovement wasreference madenumbers on.you’ve used.

IfHMRC you’remay acontact Fastyou Parcelto Operatorask (FPO),for you’llmore needinformation toif checkneeded.

If ‘Payingyou VATapplied onby importspost

You’ll fromreceive outsidea theletter UKwith toyour GreatNational BritainDuty andRepayment fromCentre outsidereference, theconfirming EUwe tohave Northernreceived Ireland’your before using this form.application.

Published 31 October 2019
Last updated 1530 JanuaryMay 2024 + show all updates
  1. A new online service for overpayment claims for declarations made in the Customs Declaration Service has been added.

  2. Information about what to do if you think you may be entitled to a repayment of customs duty following a review by the Trade Remedies Authority has been added.

  3. This guide has been updated to confirm that VAT-registered importers cannot use form C285 to reclaim overpayments of import VAT and the section on overpaid Customs Duty on imports from Cambodia and Myanmar has been removed.

  4. Added information on 'Overpaid Customs Duty on imports from Cambodia and Myanmar'.

  5. First published.