How to claim a repayment of import duty and VAT if you've overpaid
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- From:
- HM Revenue & Customs
- Published
- 31 October 2019
- Last updated
-
10
8JuneJanuary2025 — See all updates
You can claim for repayment if you’ve overpaid import duty and VAT. In some cases you may also be able to claim if you’ve overpaid import VAT or excise duty.
There’s a different way to claim for rejected imports.
Who can apply
You can make a claim if you are:
- an importer or their representative
- a
ancustoms agent - a freight forwarder
aprivateindividual
How to apply
You may be able to apply using our online services or expressthe operatorC285 —form. formerlyWhichever fastyou parceluse, operatoryou —must actingfirst onfind behalfout ofif the importerdeclaration was made on either the:
- a
CustomsprivateDeclarationindividualService(CDS) CustomsimportingHandlinggoodsofforImportyourandownExportpersonalFreightuse(CHIEF)
How
If you’re unsure you can ask your agent or representative to applyconfirm which service the declaration was made on.
You mustwill applyneed usingto use the appropriateC285 methodform forin yoursome particularof circumstances.the following situations.
ClaimIf overpaidyou’re importapplying VATfollowing ina yourTrade VATRemedies ReturnAuthority if you’re VAT-registeredreview
If you’reyou VATthink registered,you may be entitled to a repayment of customs duty following a review by the Trade Remedies Authority, you will need to apply using the C285 form. You cannot reclaimuse overpaidthe importonline service to do this.
If you’re VAT usingregistered
If you’re a VAT registered business, you must not use the C285 form or the online services.service to claim a repayment of overpaid VAT.
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- using
instead,followingyournormalVAT Returnrules.OverpaidimportVATisnotdueHMRCsoyoucannotrecoveritasinputtax.Toclaimarepaymentyou’llneedto:- reduce the amount of output tax due in Box 1
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When to apply
The time limit for submitting a claim for repayment of overpaid duty and VAT is:
- 3 years for overpayments
- 1 year for rejected imports
- 90
3daysmonthsfor withdrawalinvalidationof a customs declarationentry
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Updates to this page
Last updated 10
-
We have clarified how to apply for your circumstances and what to do if you're VAT registered.
-
14 November 2024 Customs duty waiver repayments online form has been added.
-
9 August 2024 We have clarified how to reclaim a repayment of VAT if you're VAT registered.
-
30 May 2024 A new online service for overpayment claims for declarations made in the Customs Declaration Service has been added.
-
15 January 2024 Information about what to do if you think you may be entitled to a repayment of customs duty following a review by the Trade Remedies Authority has been added.
-
4 July 2022 This guide has been updated to confirm that VAT-registered importers cannot use form C285 to reclaim overpayments of import VAT and the section on overpaid Customs Duty on imports from Cambodia and Myanmar has been removed.
-
20 December 2021 Added information on 'Overpaid Customs Duty on imports from Cambodia and Myanmar'.
-
31 October 2019 First published.
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Update history
2025-08-18 15:07
Clarified that individuals will need an EORI number from the importer or their agent for the C285 online form.
2025-06-17 14:09
Welsh translation added.
2025-06-10 15:55
We have clarified how to apply for your circumstances and what to do if you’re VAT registered.
2025-01-08 10:00
You can no longer claim by post for declarations made on the Customs Declaration Service.
2024-11-14 10:00
Customs duty waiver repayments online form has been added.
2024-08-09 17:25
We have clarified how to reclaim a repayment of VAT if you’re VAT registered.
2024-05-30 10:10
A new online service for overpayment claims for declarations made in the Customs Declaration Service has been added.
2024-01-15 13:13
Information about what to do if you think you may be entitled to a repayment of customs duty following a review by the Trade Remedies Authority has been added.
2022-07-04 15:04
This guide has been updated to confirm that VAT-registered importers cannot use form C285 to reclaim overpayments of import VAT and the section on overpaid Customs Duty on imports from Cambodia and Myanmar has been removed.