Statutory guidance

Access to Work MHSS provider guidance for contracts effective on or after 20 August 2024

DWP provider guidance for the Access to Work Mental Health Support Service (MHSS) programme.

Documents

Chapter 1: Introduction and overview

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Chapter 2: Eligibility Conditions and Service Requirements

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Chapter 3: Quality Assurance and Contract Requirements

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Chapter 4: Customer Journey Referral, Start, Support Period and Leaver Process

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Chapter 5: Financial Procedures and Claiming Payment

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Chapter 6: The Provider Referrals and Payments System (PRaP)

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Chapter 7: Performance Management, Compliance and Management Information (MI)

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Chapter 8: Complaints, Document Retention & Data Sharing

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Chapter 9: Marketing and Communications

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Annex A: Access to Work MHSS Supplier Generated Candidate Form

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[Withdrawn] Annex B: Access to Work MHSS Customer Consent To Share Information

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Annex C: Access to Work MHSS Support Plan

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Annex D: Access to Work MHSS 6 Month Report

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Annex E: Access to Work MHSS Exit Report

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Annex F: Access to Work MHSS Specified Standard

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Annex G: Monthly Management Information Return

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Annex H: Access to Work MHSS Standard Wording

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Details

This guidance is for Department for Work and Pensions (DWP) providers of the Access to Work MHSS programme for contracts effective on or after 20 August 2024.

Other Access to Work provider guidance

Updates to this page

Published 20 August 2024

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