Statutory guidance

Access to Work MHSS provider guidance for contracts effective on or after 20 August 2024

DWP provider guidance for the Access to Work Mental Health Support Service (MHSS) programme.

From:
Department for Work and Pensions
Published
20 August 2024
Last updated
28 August 2024 — See all updates

Documents

Chapter 1: Introduction and overview

HTMLPDF, 162 KB, 3 pages

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Chapter 2: Eligibility Conditions and Service Requirements

HTMLPDF, 242 KB, 2 pages

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Chapter 3: Quality Assurance and Contract Requirements

HTMLPDF, 202 KB, 4 pages

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Chapter 4: Customer Journey Referral, Start, Support Period and Leaver Process

HTMLPDF, 296 KB, 11 pages

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Chapter 5: Financial Procedures and Claiming Payment

HTMLPDF, 158 KB, 2 pages

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Chapter 6: The Provider Referrals and Payments System (PRaP)

HTMLPDF, 215 KB, 6 pages

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Chapter 7: Performance Management, Compliance and Management Information (MI)

HTMLPDF, 342 KB, 14 pages

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Chapter 8: Complaints, Document Retention and& Data Sharing

HTMLPDF, 199 KB, 5 pages

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Chapter 9: Marketing and Communications

HTMLPDF, 175 KB, 4 pages

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Annex A: Access to Work MHSS Supplier Generated Candidate Form

MS Word Document, 330 KB

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[Withdrawn] Annex B: Access to Work MHSS Customer Consent To Share Information

MS Word Document, 33.8 KB

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Annex C: Access to Work MHSS Support Plan

MS Word Document, 343 KB

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Annex D: Access to Work MHSS 6 Month Report

MS Word Document, 343 KB

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Annex E: Access to Work MHSS Exit Report

MS Word Document, 345 KB

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Annex F: Access to Work MHSS Specified Standard

HTMLMS Word Document, 330 KB

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Annex G: Monthly Management Information Return

MS Excel Spreadsheet, 45 KB

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Annex H: Access to Work MHSS Standard Wording

HTMLMS Word Document, 336 KB

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Details

This guidance is for Department for Work and Pensions (DWP) providers of the Access to Work MHSS programme for contracts effective on or after 20 August 2024.

There is separate MHSS provider guidance for contracts effective on or before 19 August 2024.

Other Access to Work provider guidance

Updates to this page

Published 20 August 2024
Last updated 28 August 2024 + show all updates

  1. Published an HTML version of the guidance.

  2. First published.

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