Windrush passport applications and questions: caseworker guidance
Tells HM Passport Office staff how to examine passport applications and respond to customers affected by the Windrush scheme.
Documents
Update history
2025-09-05 12:35
This guidance has been updated to: confirm Windrush customers may not need to attend a citizenship ceremony, and this will be recorded in UKVI systems using a tick box or a case note; tell QuESt (Quality, Examination Support team) to send Windrush guidance referrals to the Windrush team, if an OTL (Operational Team Leader) cannot confirm the customer’s identity, nationality or entitlement; change terminology from ‘overseas’ to ‘international’ when referring to applications and customers; make minor terminology changes because UK Visas and Immigration are decommissioning the Case Information Database (CID).
2024-12-10 13:49
Updated to clarify how we record when a Windrush customer may not need to attend a citizenship ceremony.
2024-08-09 16:06
This guidance has been updated to clarify how examiners must send the Windrush letter.
2022-12-19 13:44
First published.