Windrush passport applications and questions: caseworker guidance
Tells HM Passport Office staff how to examine passport applications and respond to customers affected by the Windrush scheme.
Documents
Details
This guidance tells HM Passport Office staff how to examine passport applications and respond to customers affected by the Windrush scheme.
It also covers questions from the media, MembersMPs of Parliament and UnitedUK Kingdom Visas and Immigration (UKVI).
Details
This guidance tells HM Passport Office staff how to examine passport applications and respond to customers affected by the Windrush scheme.
It also covers questions from the media, MembersMPs of Parliament and UnitedUK Kingdom Visas and Immigration (UKVI).
Updates to this page
Update history
2025-09-05 12:35
This guidance has been updated to: confirm Windrush customers may not need to attend a citizenship ceremony, and this will be recorded in UKVI systems using a tick box or a case note; tell QuESt (Quality, Examination Support team) to send Windrush guidance referrals to the Windrush team, if an OTL (Operational Team Leader) cannot confirm the customer’s identity, nationality or entitlement; change terminology from ‘overseas’ to ‘international’ when referring to applications and customers; make minor terminology changes because UK Visas and Immigration are decommissioning the Case Information Database (CID).
2024-12-10 13:49
Updated to clarify how we record when a Windrush customer may not need to attend a citizenship ceremony.
2024-08-09 16:06
This guidance has been updated to clarify how examiners must send the Windrush letter.
2022-12-19 13:44
First published.