Guidance

Behaviours and informal complaints resolution (JSP 763)

A guide for all Ministry of Defence (MOD) service and civilian personnel on behaviours and the informal complaints resolution process.

From:
Ministry of Defence
Published
15 December 2010
Last updated
1931 NovemberJanuary 20242025 — See all updates

Documents

JSP 763: Behaviours and informal complaints resolution - Part 1 (Policy)

Ref: JSP 763

PDF, 458370 KB, 41 pages

JSP 763: Behaviours and informal complaints resolution - Part 2 (Procedure)

PDF, 730861 KB, 43 pages

Details

JSP 763 is the authoritative policy and guidance on behaviours and the informal complaints resolution process for all MOD Service personnel and civilian employees. It outlines the core behaviours expected within our organisation which contribute to an inclusive working environment where everyone can excel.

Updates to this page

Published 15 December 2010
Last updated 1931 NovemberJanuary 2024 2025 + show all updates

  1. Updated JSP 763: Behaviours and informal complaints resolution - Part 1 (Policy) and Part 2 (Procedure).

  2. Updated JSP 763: Behaviours and informal complaints resolution - Part 1 (Policy) and Part 2 (Procedure).

  4. Hyperlinks updated in JSP 763.

  6. Updated: JSP 763: Behaviours and informal complaint resolution - Part 1 (Directive) and Part 2 (Guidance) and updated page details.

  8. Added updated document.

  10. Updated JSP document added efffective from 1 July 2013.

  12. First published.

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