Change of https://www.gov.uk/government/publications/jsp-763-the-mod-bullying-and-harassment-complaints-procedures

Change description : 2026-04-01 09:30:00: This guide has been updated to reflect the Office of the Armed Forces Commissioner coming into effect on 1 April 2026. [Guidance and regulation]

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Guidance

Behaviours and informal complaints resolution (JSP 763)

A guide for all Ministry of Defence (MOD) service and civilian personnel on behaviours and the informal complaints resolution process.

From:
Ministry of Defence
Published
15 December 2010
Last updated
311 JanuaryApril 20252026 — See all updates

Documents

JSP 763: Behaviours and informal complaints resolution - Part 1 (Policy)

Ref: JSP 763

PDF, 370572 KB, 41 pages

JSP 763: Behaviours and informal complaints resolution - Part 2 (Procedure)

PDF, 861818 KB, 4344 pages

Equality Analysis

PDF, 341 KB, 6 pages

Details

JSP 763 is the authoritative policy and guidance on behaviours and the informal complaints resolution process for all MOD Service personnel and civilian employees. It outlines the core behaviours expected within our organisation which contribute to an inclusive working environment where everyone can excel.

Updates to this page

Published 15 December 2010

Last updated 311 JanuaryApril 20252026 + show href="#full-history">+ show all updates

    3. Updated JSP 763: Behaviours and informal complaints resolution - Part 1 (Policy) and Part 2 (Procedure).

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Update history

2026-04-01 09:30
This guide has been updated to reflect the Office of the Armed Forces Commissioner coming into effect on 1 April 2026.

2025-01-31 15:35
Updated JSP 763: Behaviours and informal complaints resolution – Part 1 (Policy) and Part 2 (Procedure).

2024-11-19 15:22
Updated JSP 763: Behaviours and informal complaints resolution – Part 1 (Policy) and Part 2 (Procedure).

2022-11-28 11:06
Hyperlinks updated in JSP 763.