What you can do in your account

You can use your account to:

• tell us your organisation details
• report packaging data
• tell us if you’re working with a compliance scheme

Who can create an account

You can create an account to report packaging data if your organisation:

• supplies packaging to the UK market
• imports and discards packaging in the UK
• is a third party, such as a compliance scheme, that works with organisations that supply packaging

To create an account for an organisation, you must be one of the following:

• the director or company secretary
• a partner
• a sole trader
• a member of a limited liability partnership

Once you’ve created an account, you’ll be able to invite other people. You can give permission for another person to do things on your behalf within the account.

Getting approval to submit data

Before you can submit data, the environmental regulator will need to approve your account. It may take them up to 28 days to do this.

Once they’ve done this, you’ll be an ‘approved person’ and it will be your legal responsibility to make sure that the data your organisation submits is as accurate as reasonably possible.

If you give someone else permission to submit data on your behalf, the regulator will need to approve them too. This is also known as adding a ‘delegate’ and they’ll have the same legal responsibilities as the approved person.

Sign in or create an account

This Startservice nowwill be unavailable between 8am and 6pm on Thursday 27 February 2025.

Get help to report packaging data

Contact the helpdesk if you need help with this service or have a question about it.

Privacy and data protection

Read the privacy policy for information about how Defra will manage and process your data.

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