Book and plan your visit to Kirklevington Grange

To visit someone in Kirklevington Grange you must:

• be on that person’s visitor list
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit. Usually 3 adults and 3 children can attend at one time.

PrisonersThere aremay allowedbe onea visitlimit perto week.the Mennumber whoof havevisits earneda ‘enhancedprisoner privileges’ can havehave. oneYou extracan visitcheck perthis month.with Kirklevington.

Contact Kirklevington Grange if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Kirklevington Grange
• somewhere to stay overnight
• meals

How to book family and friends visits

ItVisits iscan notonly possiblebe tobooked bookby yourprisoner ownled visit to Kirklevington Grange. Prisoners must arrange visits themselves using an app.application.

Visiting times:

• Tuesday: 1:40pm to 2:40pm and 3:05pm to 4:05pm
• Wednesday: 1:45pm to 3:45pm
• Thursday: 1:40pm to 2:40pm and 3:05pm to 4:05pm
• Friday: 1:45pm to 3:45pm
• Saturday: 1:45pm to 3:45pm and 3:05pm to 4:05pm
• Sunday: 9:00am9am to 11:00am,11am 1:45pm to 3:45pm and 3:05pm1:45pm to 4:05pm3:45pm

Prisoners are allowed community visits after an initial risk assessment. These visits are used to improve family ties and links with the community.

How to book legal and professional visits

Email: visitsbooking.kirklevington@hmps.gsi.gov.ukVisitsBooking.Kirklevington@justice.gov.uk

Visiting times:

• Tuesday:Wednesday, 1:30pm1:45pm to 2:30pm3:45pm
• Friday, and1:45pm 3:05pm to 4:05pm3:45pm
• Wednesday:Saturday, 1:45pm to 3:45pm
• Thursday:Sunday, 1:30pm9am to 2:30pm11am and 3:05pm to 4:05pm
• Friday: 1:45pm to 3:45pm

Prisoners who are released on temporary licence are encouraged to have their legal or professional meetings during that time.

Getting to Kirklevington Grange

Find Kirklevington Grange on a map

The closest railway station is Yarm. From there it is a 10-minute walk to Kirklevington Grange.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

A visitor car park with Blue Badge spaces is available by the coffee shop.

Entering Kirklevington Grange

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

Visitors may be given a pat-down search, including children. You may also be sniffed by security dogs.

Kirklevington Grange has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).

Each adult visitor is allowed to take in a maximum of £20 in coins, £5 or £10 notes (£20 notes are not allowed).

There are strict controls on what you can take into Kirklevington Grange. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is an external coffee shopshop, andwhich visitorsis centreopen runto bythe Nepacs.public.

ThereInside arethe novisits hall there are refreshments available orat the tea bar which is ran by Nepacs volunteers and there are play facilities for children.

Family days

ThereWe arehold noseveral family days takingand place.events throughout the year including during the main school holidays.

2025 planned events include:

Family Days:

• Tuesday 25th February
• Tuesday 15th April
• Tuesday 27th May
• Tuesday 29th July
• Tuesday 28th October
• Tuesday 16th December

Family Learning/Enrichment activities:

In response to positive feedback and high demand for out-of-hours enrichment activities, we are pleased to announce that, commencing in 2025, these sessions will be held twice monthly. The activities will take place on Thursday evenings from 5pm to 7pm. Themes and dates will be prominently advertised on site.

Further details and event themes can be found on the Nepacs website - [Kirklevington Grange Visitor Centre

Nepacs](https://www.nepacs.co.uk/page/kirklevington-grange).

Keep in touch with someone at Kirklevington Grange

There are several ways you can keep in touch with a prisoner during their time at Kirklevington Grange.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

• Download download the Prison Video app,app
• Create create an account,account
• Register register all visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners do not have phones in their roomscells so they will always have to call you. They have to buy phone credits to do this and can call until 10pm.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Kirklevington Grange using the Email a Prisoner service.

You mightcan also be able to attach photos and receive replies from the prisoner, depending on the rules at Kirklevington Grange.prisoner.

Letters

You can write at any time.

Include Please include the person’s name and prisoner number on the envelope.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Before you can send any items, the prisoner must apply and get approval. Contact Kirklevington Grange for more information on what’s allowed.

Family and friends of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.  

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Kirklevington Grange

Kirklevington Grange aims to prepare prisoners for their release by addressing their offendingresettlement behaviour and encouraging them to take responsibility for their actions.needs.

Prisoners are encouraged to maintain and develop links with their families and the wider community.

In the final stages of their sentence prisoners can work or study outside the prison.

Prisoners have a responsibility to work towards their sentence plan and progress through risk assessment to gain release on temporary licence. Support and guidance are provided throughout.

Security and safeguarding

Every personprisoner at Kirklevington Grange has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by Teeswide Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Kirklevington Grange, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each personprisoner who arrives at Kirklevington Grange gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills,education, educationskills and trainingwork
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

AboutThe 280majority menof livecells inat Kirklevington are single roomsoccupancy, athowever Kirklevingtonthere Grange.are a selection which are double occupancy. All roomscells have storage cupboards, privacy locks and prisoners have their own key. 140 of the rooms have their own wetroom.

Education and work

Prisoners at Kirklevington Grange have the opportunity to complete basic education courses on-site. They can also address offending-related behaviour by working with the drug and alcohol support team.

An employability course is available, which supports CV writing, interview skills and searching for a job.

Kirklevington Grange has extensive links with local employers who provide paid employment for prisoners. Kirklevington Grange also organises a wide range of vocational training.

Jobcentre Plus visits the prison every week to offer information and guidance, as well as to help complete job seekers allowance applications in preparation for release.

Temporary release

After an initial 3-month period at Kirklevington Grange, prisoners are risk assessed for release on temporary licence (ROTL).

If suitable, they will then complete a minimum of 30 days community work on placements in the voluntary sector. They can then progress to employment or education.

Support for family and friends

Find out about advice and helplines for family and friends.

The Head of Reducing Reoffending leads on the Family and Significant others strategy and they are supported by a Custodial Manager, should you wish to contact them please call the switchboard.

Support at Kirklevington Grange

Nepacs can provide families with support and signpost you to other services. A Nepacs family support worker is available to support prisoners and familiesfamilies.

Concerns, inproblems theand lastcomplaints

Contact category	Phone number	Additional information
Non-emergency	01642 792 656	Call this number if you have concerns about a prisoner’s sentence. safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have aany other problem contact Kirklevington Grange.

Inspection reports

HM Prison and Probation Service publishes action plans for Kirklevington Grange in response to independent inspections.

Contact Kirklevington Grange

Governor: RebeccaPhil NewbyHusband OBE

Telephone: 01642 792 600
Monday to Friday, 7am to 10pm
Saturday and Sunday, 7am to 5pm
Find out about call charges

Follow Kirklevington Grange on TwitterTwitter/X

Address

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Kirklevington Grange, call the safer custody hotline. It is an answer machine, checked and followed up every day. Leave your name, the prisoner’s name, a return contact number and brief details about your concern.

Telephone: 01642 792 656
Find out about call charges

In an emergency, call the switchboard.