Kirklevington Grange Prison

Book and plan your visit to Kirklevington Grange

To visit someone in Kirklevington Grange you must:

• be on that person’s visitor list
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit. Usually 3 adults and 3 children can attend at one time.

There may be a limit to the number of visits a prisoner can have. You can check this with Kirklevington.

Contact Kirklevington Grange if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Kirklevington Grange
• somewhere to stay overnight
• meals

How to book family and friends visits

Visits can only be booked by prisoner led application.

Visiting times:

• Wednesday: 1:45pm to 3:45pm
• Friday: 1:45pm to 3:45pm
• Saturday: 1:45pm to 3:45pm
• Sunday: 9am to 11am and 1:45pm to 3:45pm

Prisoners are allowed community visits after an initial risk assessment. These visits are used to improve family ties and links with the community.

How to book legal and professional visits

Email: VisitsBooking.Kirklevington@justice.gov.uk

Visiting times:

• Wednesday, 1:45pm to 3:45pm
• Friday, 1:45pm to 3:45pm
• Saturday, 1:45pm to 3:45pm
• Sunday, 9am to 11am and 1:45pm to 3:45pm

Prisoners who are released on temporary licence are encouraged to have their legal or professional meetings during that time.

Getting to Kirklevington Grange

Find Kirklevington Grange on a map

The closest railway station is Yarm. From there it is a 10-minute walk to Kirklevington Grange.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

A visitor car park with Blue Badge spaces is available by the coffee shop.

Entering Kirklevington Grange

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

Visitors may be given a pat-down search, including children. You may also be sniffed by security dogs.

Kirklevington Grange has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).

Each adult visitor is allowed to take in a maximum of £20 in coins, £5 or £10 notes (£20 notes are not allowed).

There are strict controls on what you can take into Kirklevington Grange. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is an external coffee shop, which is open to the public.

Inside the visits hall there are refreshments available at the tea bar which is ran by Nepacs volunteers and there are play facilities for children.

Family days

We hold several family days and events throughout the year including during the main school holidays.

2025 planned events include:

Family Days:days:

• Tuesday 25th25 February
• Tuesday 15th15 April
• Tuesday 27th27 May
• Tuesday 29th29 July
• Tuesday 28th28 October
• Tuesday 16th16 December

Family Learning/Enrichment activities:

In response to positive feedback and high demand for out-of-hours enrichment activities, we are pleased to announce that, commencing in 2025, these sessions will be held twice monthly. The activities will take place on Thursday evenings from 5pm to 7pm. Themes and dates will be prominently advertised on site.

Further details and event themes can be found on the Nepacs website - [Kirklevington Grange Visitor Centre

Nepacs](https://www.nepacs.co.uk/page/kirklevington-grange).

Keep in touch with someone at Kirklevington Grange

There are several ways you can keep in touch with a prisoner during their time at Kirklevington Grange.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners do not have phones in their cells so they will always have to call you. They have to buy phone credits to do this and can call until 10pm.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Kirklevington Grange using the Email a Prisoner service.

You can also attach photos and receive replies from the prisoner.

Letters

You can write at any time. Please include the person’s name and prisoner number on the envelope.

All post, apart from legal letters, will be opened and checked by officers.

National Prison Radio’s Family and Friends request show

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week. 

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes. 

You can send in a message, and hear the show, at  nationalprisonradio.com

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Before you can send any items, the prisoner must apply and get approval. Contact Kirklevington Grange for more information on what’s allowed.

Family and friends of prisoners are permitted to order books from approved retailers, which can source and send the books on to prisoners.  

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Kirklevington Grange

Kirklevington Grange aims to prepare prisoners for their release by addressing their resettlement needs.

Prisoners are encouraged to maintain and develop links with their families and the wider community.

In the final stages of their sentence prisoners can work or study outside the prison.

Prisoners have a responsibility to work towards their sentence plan and progress through risk assessment to gain release on temporary licence. Support and guidance are provided throughout.

Security and safeguarding

Every prisoner at Kirklevington Grange has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

Arrival and first night

When a prisoner first arrives at Kirklevington Grange, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each prisoner who arrives at Kirklevington Grange gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including education, skills and work
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

The majority of cells at Kirklevington are single occupancy, however there are a selection which are double occupancy. All cells have storage cupboards, privacy locks and prisoners have their own key.

Education and work

Prisoners at Kirklevington Grange have the opportunity to complete basic education courses on-site. They can also address offending-related behaviour by working with the drug and alcohol support team.

An employability course is available, which supports CV writing, interview skills and searching for a job.

Kirklevington Grange has extensive links with local employers who provide paid employment for prisoners. Kirklevington Grange also organises a wide range of vocational training.

Jobcentre Plus visits the prison every week to offer information and guidance, as well as to help complete job seekers allowance applications in preparation for release.

Temporary release

After an initial 3-month period at Kirklevington Grange, prisoners are risk assessed for release on temporary licence (ROTL).

If suitable, they will then complete a minimum of 30 days community work on placements in the voluntary sector. They can then progress to employment or education.

Support for family and friends

Find out about advice and helplines for family and friends.

The Head of Reducing Reoffending leads on the Family and Significant others strategy and they are supported by a Custodial Manager, should you wish to contact them please call the switchboard.

Support at Kirklevington Grange

Nepacs can provide families with support and signpost you to other services. A Nepacs family support worker is available to support prisoners and families.

Concerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01642 792 656	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have any other problem contact Kirklevington Grange.

Inspection reports

HM Prison and Probation Service publishes action plans for Kirklevington Grange in response to independent inspections.

Contact Kirklevington Grange

Governor: Phil Husband OBE

Telephone: 01642 792 600
Monday to Friday, 7am to 10pm
Saturday and Sunday, 7am to 5pm
Find out about call charges

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Address

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