Introduction

Adjustments for previous years

All academies and trusts can use thisthe claim form to adjust previously paid claims for the following financial years:

• 2024 to 2025
• 2023 to 2024
• 2022 to 2023
• 2021 to 2022
• 2020 to 2021
• 2019 to 2020
• 2018 to 2019 - pleaseto note, this will be the last year that you can claim any adjustments for this financial year

Making a valid claim

WeWhen making a claim, it is important to note the following eligibility criteria:

• we do not provide NNDR funding for periods prior to academy conversion. If your conversion date falls within a financial year, then you will be able to claim from the date of conversion to the end of March of that year and thereafter.

  thereafter

• unoccupied properties do not qualify for NNDR claimsfunding
• to shouldreceive onlyNNDR berelief submittedfrom forDfE, academyproperties buildings.must Onlybe buildingsoccupied and used for educationaleducation, purposeswith arepupils eligibleattending forclassroom-based learning
• NNDR funding,claims andshould theseonly wouldbe normallysubmitted befor classedacademy asbuildings
• buildings ‘schoolsused andsolely premises’.

  Informationfor onadministrative eligibletasks educationalare providersnot iseligible availablefor inthis thefunding

• office changeand topremises thewhich businessare ratesrated paymentseparately processfrom forthe schools:main guidanceschool forsite billingare authorities

  Rentednot eligible for NNDR funding

• rented facilities are not eligible for for NNDR funding
• where funding.

  Where a billing authority has issued a separate rates bill for the school premises and the maintained nursery premises, we will only fund the school premises element.element

• car This is because maintained nursery schools are not in scope of the NNDR payment process changes.

  Car parking spaces and premises which are rated separately from the main school site are not eligible for for NNDR funding.

   funding

OfficeYou andcan premisesread whichfurther areinformation ratedon separatelyeligible fromeducational providers in ‘section 5: eligible schools’ of the mainnational schoolnon-domestic siterates arepayment notprocess eligiblefor schools: operational guidance for NNDRbilling funding.authorities on the central payment process.

Multi-academy trusts can submit claims on behalf of their constituent academies; however, payments will remain at academy level.

TotalWe require total bill values with 80% mandatory relief applied are required when submitting a claim. You should enter the total bill amount for the year you are claiming.

For instance,example, if your bill shows the total charge amount of £2,490.88, then £2,490.88 should be entered into the online NNDR claim form. These instructions are the same for each year.

For Academiesacademies with multiple bills and buildings, you must combine theiryour bill values and enter these into the form.

To validate your NNDR claim, you may be prompted to upload the supporting bill evidence.bill.

Depending on monthly payment deadlines, we will make one payment within 3 months of receiving a claim. Depending on when you submit your claim during a month, we will aim to pay most claims within 2 months of submission.

When to claim

Claims can be amended up until thethis deadline. ItHowever, it will not be possible to grant any extensions to the deadline. If you miss this deadline then you will need to wait until the next financial year.

However,year, younoting willthat notthere beare ablerestrictions toon submitwhich anyears adjustmentyou tocan theclaim 2018for toeach 2019 financial year after this deadline.year.

Accessing the claim form

Use the NNDR claim form to make a claim.

Before you start

Before you start the claims process, you will need to:need:

• to have read this guidance on how to make a claim
• have a DfE Sign-in account
• have the authority to submit a claim on behalf of your setting and you understand that, as a recipient of this funding, your setting is responsible for protecting public money

You mightmay also be asked to upload a digital PDF copy of your NNDR bill. The bill should show a deduction of mandatory relief. If your bill does not show a deduction of mandatory relief, then you must obtain a new bill from theyour billing authority.

LogSign in to your DfE Sign-in account

PleaseWe recommend you try your DfE Sign-in credentials as soon as possible to avoid any issues with submitting your form.

Follow steps 1 to 6 below to access your DfE Sign-in account.

1. Access the NNDR claim form.

2. When prompted, signenter inyour to DfE Sign-in usingcredentials your(your username and passwordpassword) for authentication.

3. Choose the organisation for whom you are completing the claim form –(this please note, this is only required if youyour areaccount is linked to several organisations.organisations).

4. The next page will display the details we hold about the organisation you selected when you signed in. This will show the name, address, and unique reference number (URN) or UK provider reference number (UKPRN) of the organisation, as well as the name and email address of the person who signed into DfE Sign-in.

5. If these details are correct, select ‘Continue’ to move to the next page.

6. If you believe theythese details are incorrect or you are experiencing issues accessing the form, pleaseyou can contact us via thethe Customer customerHelp help centrePortal and and we will investigate.

CompleteTo thecomplete form as instructed in the followingform, sections.

Youryour account must be connected to the organisation you are making a claim for. You will also need to select ‘Add services to my account’ or ‘Request access to a service’ from related links withwithin DfE sign-inSign-in page and request access to to ’NNDR. services’. Instructions for adding both these additional services to your DfE Sign-in account are explained in the sections below.

If you do not have a DfE Sign-in account

YouIf you do not have a DfE Sign-in account, you will need to create one by following steps 1 to 5 below:

1. Access DfE Sign-in and select the ‘Create a DfE Sign-in account’ button.account’.

2. Enter your name and email address (use a valid business email address that contains your name).name. To note, we are unable to accept generic emails, such as ‘admin’ or ‘info’).

3. We will send you an email to verify your email address. Copy the code from this email and paste it into the box on the verification page.

4. Create a memorable password ofthat 8must charactersbe orat more.least Your14 characters. A good way to create a secure and memorable password mustis includeto atuse least3 2random uppercasewords. letters,You 2can lowercaseuse letters,numbers, symbols and 2 numbers.spaces.

5. Sign in using your new credentials,credentials.

You selectmay have noticed the term ‘approver’ when creating your account. An approver is someone at your organisation responsible for controlling who has access to DfE Sign-in and the services within the system. It is usually a senior person, such as an administrator or a manager.

For security reasons you will need the approval of one of your organisation’s approvers before you can access the form.

Adding an organisation to your DfE Sign-in account

To add a new organisation to your DfE Sign-in account, follow steps 1 to 6 below:

1. Login to your DfE Sign-in account.

2. Select ‘Organisations’ from the tab andat thenthe top of the page.

3. Select ‘Request access to an organisation’,organisation’ enterfrom the ‘Related actions’ on the righthand side of the page.

4. Enter the URN or nameUKPRN of yourthe establishment.organisation Theyou requestwish willto beadd.

5. Select sentthe toorganisation thefrom DfEsearch Sign-inresults.

6. Enter approvercomments for the establishment,approver forand approval.select ‘Confirm’.

OnceYour yourequest havewill abe DfEsent Sign-into accountthe youapprover(s) needof toyour selectorganisation.

Once ‘Requestyour accessrequest to aaccess service’an atorganisation thehas ‘Services’been pageapproved, andyou requestwill accessneed to ‘Nationallog non-domesticback ratesin (to DfE Sign-in and add ‘NNDR) claims’.service’ Toto requestyour access,account, followby thesefollowing the steps onas theoutlined DfEin Sign-inthe helpfollowing page.section below.

You

Adding mightNNDR haveservice noticedto theyour termDfE ‘approver’Sign-in whenaccount

To creatingadd the NNDR service to your account.account, Anfollow approversteps is1 someoneto at6 below:

1. Login to your organisationDfE responsibleSign-in foraccount.

2. Select controlling‘Services’ whofrom hasthe accesstab toat DfEthe Sign-intop andof the page.

3. Select ‘Add services withinto themy system.account’ Itfrom isthe usually‘Related aactions’ senioron person,the suchrighthand asside anof administratorthe orpage.

4. Select athe manager.organisation.

5. ForSelect security‘National reasonsnon-domestic yourates will(NNDR) needclaims’ from the approvallist of oneservices.

6. Select of‘Confirm’.

Once your organisation’srequest approversto beforeaccess the NNDR service has been approved, you can accessfollow the form.steps outlined in sign in to your DfE Sign-in account to complete the claim form.

If you need further assistance

If you need help using the DfE Sign-in service, followuse our DfE Sign-in help service where you will be able to request further assistance. When raising a support request, please select ‘Other’.

If you believe you are eligible to claim but haveare having problems accessing the form, pleaseyou can contact us via thethe Customer customerHelp help centrePortal.

Completing the form

YouOnce you have authenticated through DfE Sign-in and are in the form, you will find a ‘Save and continue’ button on each page ofwhich will take you to the form.next Ifpage.

The form will remember information you needhave tosaved if you sign out ofor theif formyou beforeleave submittingit it,open youfor an extended period. You can resume your submission when you sign back in.

You will be presented with several pages with a series of questions which will ask you to complete information related to NNDR. All questions are mandatory.

AfterOnce answeringyou allhave theanswered all questions, you will be prompted to complete the required declarations before you can submit your form. OnceAfter yousubmitting have submitted your form, anyou explanationwill onbe whatadvised happensof the next steps and will follow.receive an email confirmation.

Selecting ‘SaveYou andcan continue’edit onand eachresubmit pageyour willform takeuntil you through the form.submission deadline.

Enquiries

If you’veyou read this guidance and have any questions about the NNDR process or how to complete the online form, pleaseyou can contact us via the customerCustomer helpHelp centrePortal)..

When completing the enquiry form, select ‘Other’ as your query type.

What happens next 

The information you have enteredsubmitted will be checked and validatedvalidated.

If againstthere are no issues with your fundingclaim, allocation.we will process the payment within the expected timescales, and you will receive notifications and payments accordingly.

If we have a query regarding your claim, we will contact you for further information.