Guidance

Apply for a driving test refund if you're affected by the CitroenCitroën C3 or DS3 recall

You can claim a refund if you have to change or cancel your driving test at short notice because of the recall of CitreonCitroën C3 and DS3 cars.

From:
Driver and Vehicle Standards Agency
Published
20 June 2025
Last updated
23 June 2025 — See all updates

Applies to England, Scotland and Wales

CitroenCitroën has issued an urgent recall for some models of C3 and DS3 cars due to a fault with the airbag system.

  1. Check if your CitroenCitroën C3 or DS3 is affected by the recall.

  2. Do not drive your car until it’s been repaired if it’s affected.

  3. If you cannot get it repaired before your driving test, you will need to change or cancel your test.

  4. You can apply for a refund if you have to change or cancel your test at short notice because of this.

Check if your car is affected

If you intend to take the test in a Citroën C3 or DS3, check if it’s affected on the Citroën website.

You will need the vehicle identification number (VIN). You can find this:

  • on the car’s MOT certificate (at point 1)
  • in the log book (V5C) (part 4 (vehicle details) at point E)

Check if your Citroën C3 or DS3 is affected.

What to do if your car is affected

Do not drive your car until it has been repaired if it’s affected.

You will need to get your car repaired before you can drive it again. This includes using it for your driving test.

What to do about your driving test

You can either:

If you change or cancel your driving test within 10 clear working days of your test, you will automatically lose your fee. However, you will then be able to apply to the Driver and Vehicle Standards Agency (DVSA) for a refund up to Sunday 20 July 2025.

Apply for a driving test refund

To be eligible for a refund, you must have changed or cancelled your test within 10 clear working days of your test because of the CitroenCitroën recall.

You mustcannot apply for a refund byuntil Sundayyou 20have Julydone 2025.this.

TheYou online application form for refund applications will be available from Monday 23 June 2025. Sign up to get an email alert when the application form is available.

To apply, you will need your:

  • full name as it appears on your driving licence
  • driving licence number
  • driving test reference number
  • vehicle registration (number plate)
  • vehicle identification number (VIN) - you can find this aton pointthe 1MOT oncertificate your(at MOTpoint certificate,1) or in partthe vehicle’s log book (V5C) (part 4 (vehicle details) at point EE)

You inmust theapply vehicle’sfor loga bookrefund (V5C)by 11:59pm on Sunday 20 July 2025.

Start now

What will happen on the day of your driving test

The examiner will check that any necessary repairs have been completed to your CitroenCitroën C3 or DS3. They will use Citroen’sCitroën’s online verificationservice tool to confirm this.

Your driving test will be cancelled and you will not get a refund if the car is affected and has not been repaired.

Updates to this page

Published 20 June 2025
Last updated 23 June 2025 href="#full-history">+ show all updates

  1. Added a link to the online form for applying for a refund if you had to change or cancel your test at short notice because of Citroen’s recall.

  2. First published.

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