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Child Benefit claim updates

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These emails will never ask you for any personal or financial information.

If you’ve already contacted HMRC about Child Benefit you can check the status of your claim.

Custom Intermediaries newsletter

From September 2021, HMRC will send a newsletter every 6 weeks by email to the intermediary sector for example, freight forwarders, customs brokers and express operators. The emails will give the latest news affecting the intermediary sector.

These emails will never ask you for any personal or financial information.

Employer bulletins

HMRC sends informational bulletins several times a year to employers who have registered to get them. These emails never ask you for personal or financial information.

Emails issued by HMRC:

• may have the title ‘Important information for employers’
• have links to HMRC guidance on the GOV.UK website, including advice about online security

Freeport and Investment Zone tax relief claims for National Insurance

HMRC will send an email to employers who are claiming relief from Secondary Class 1 National Insurance contributions. This relates to employees based within a ‘Freeport or Investment Zone Special tax site’.

The email:

• provides guidance on who can claim the relief
• recommends that you check whether you meet the qualifying conditions
• provides links to guidance on GOV.UK

Help and support

HMRC sends emails to customers to offer help and support. The emails will sometimes have links to online digital products such as webinars, HMRC’s YouTube videos or online guides.

These emails will never ask you for personal or financial information.

Help to Save — paying into your account

HMRC may contact some customers by email who have opened Help to Save accounts. The emails will remind customers who have not paid any money into their account about the benefits of using this service.

These emails will not ask for any personal or financial information.

Help to Save — you may be eligible

HMRC are sending emails to Universal Credit customers, who may be eligible, to tell them that they can open a Help to Save account and receive up to £1200 tax-free bonus.

The email will:

• not ask for any personal or financial information
• signpost you to search ‘Help to Save’ on GOV.UK

Helping to improve the GOV.UK website

Customers who sign up to help improve GOV.UK to make government services better will get emails from HMRC.

The first email will have a link which you should follow to complete the signing up process.

Once you have signed up, a second email will be sent that has a link to a research blog. You may then get other emails that have links to short surveys about research.

These emails will never ask you for personal or financial information. They will also have a link to unsubscribe from future emails.

Import and export data trade statistics

HMRC’s Trade Statistics Unit regularly sends emails to business customers about import and export statistical data, and the related services accessed from HMRC’s trade statistics website.

These have:

• business alerts
• service updates
• deadline reminders
• data quality reviews
• survey requests

These emails may have links to more information, educational or survey content.

They will not ask for any personal, payment or tax related information.

List of customs agents and express operators on GOV.UK

From September 2021, HMRC will send a monthly email about a register of customs agents and express operators on GOV.UK.

The register is a useful tool that helps to match customs intermediaries with traders looking for support with their import and export arrangements. It is a way to show the services your business offers.

The email will ask you to either:

• keep your details up-to-date
• give your details to include in the register

The email will have a link to the register of customs agents and express operators on GOV.UK. These emails will never ask you for personal or financial information.

Making Tax Digital for Income Tax — Agents

HMRC’s Making Tax Digital for Income Tax engagement team will send an online form to tax agents by email to offer support with preparing for Making Tax Digital.

Once you’ve completed the form the Making Tax Digital for Income Tax engagement team will contact you to:

• promote awareness of the Making Tax Digital for Income Tax products to you
• offer education on Making Tax Digital
• help guide you through the steps to sign up to Making Tax Digital for Income Tax
• help you understand the legal requirements

Taking part is voluntary and if you do so, any information you provide will be treated confidentially.

Making Tax Digital for VATIncome Tax — updates if you are testing the service

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Personal tax account promotion

Customers who contact HMRC helplines will be asked if they wish to sign up to a personal tax account. Customers who do not wish to sign up by telephone will be offered more information by email.

If you agree to give an email address, you’ll be sent some information by email while you’re on the telephone. The email gives background information about the benefits of signing up to a personal tax account, and how to sign up.

The email will not ask for any personal or financial information.

Research and Development (R&D) tax relief support

From January 2025 HMRC will send emails to customers to support them when making Research & Development (R&D) claims.

The emails will be sent following submission of:

• R&D claim notification
• additional information forms

The emails will differ depending on which form is being submitted, but will include:

• links to new and existing online guidance or details to search on the GOV.UK website
• links to HMRC YouTube videos and the new R&D Disclosure Facility
• the email address to contact if you were not aware the forms were being submitted on behalf of the company

There is no requirement to respond to these emails and they will never ask for any personal or financial information.

Research studies to improve government services

If you have signed up to help make government services better, HMRC will send you an invite by email to take part in research studies.

The email will be headed ‘Invitation to take part in research’. You’ll only get it if you meet the criteria for the research study.

The email may have:

• a link to take part in an online study
• details about a face to face event

The email will have a:

• reference to this guidance so you can check that the email is genuine
• phone number to contact the HMRC research team if you have any concerns

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VAT debts reminders

HMRC may send an email to customers who are overdue with VAT payments. HMRC will use email addresses that customers have already given and will recommend that customers pay online to avoid further action. These emails will never ask you for personal or financial information.

VAT EU refund service failed validation

Customers that use the VAT EU refunds service may get an email if their claim has failed validation. The email will give details explaining why the claim has failed.

The emails will not ask for any personal or financial information.

VAT Flat Rate Scheme eligibility

You may receive an email from HMRC if you are in the VAT Flat Rate Scheme.

The email will:

• ask you to check that you’re still eligible to be in the scheme
• remind you that you need to leave the scheme if you are no longer eligible

These emails will not ask you for personal or financial information.

VAT Flat Rate Scheme discount

You may receive an email from HMRC if you are in the VAT Flat Rate Scheme.

The email will remind you that the 1% discount on your flat rate percentage is only eligible in your first year as a VAT-registered business.

These emails will not ask you for personal or financial information.

VAT registration

HMRC will send an email to customers who have registered for VAT using HMRC online services. HMRC will use the email address customers have given to advise that they need to log into their online tax account in order to view a message in the secure messaging area.

These emails will never ask you for personal or financial information.

VAT registration applications submitted by agents

HMRC may contact you by email when you’ve submitted a VAT registration application that indicates you’re an agent. We’ll do this as we need to verify your details.

We’ll ask you to confirm how you’re operating, as well as details about your business, including:

• in what capacity you’re submitting VAT applications
• your business details, including name, address and contact details
• your HMRC registration numbers and references
• your agent reference number
• Anti-Money Laundering Supervision (AMLS) registration details, if applicable

Sending the requested details by the deadline provided will prevent your applications being delayed.

VAT Returns reminder

HMRC will send an email to customers to remind them when their VAT Return is due if they’ve registered to get email reminders. The emails that have the title ‘Reminder to file your VAT return’, have links to further information and a link to sign in on the GOV.UK website.

These emails will never ask you for personal or financial information.

Other emails you should check

You can also check emails listed in HMRC contact that uses more than one communication method.