Check if an email you've received from HMRC is genuine

Annual Tax Summary

The HMRC Self Assessment team are sending email alerts to some customers to say that their Annual Tax Summary is available to view. The emails have the title ‘Your Annual Tax Summary is ready’.

The emails also explain what is in the annual summary and will never ask you for personal or financial information.

Businesses selling goods through online marketplaces in the UK

HMRC is contacting businesses who sell goods to customers in the UK through online marketplaces. The emails refer to VAT obligations in the UK. The first email will explain why HMRC is contacting you and ask you to get in touch.

Child Benefit claim updates

HMRC may contact you by email if you’ve made a claim for Child Benefit, to confirm that your claim has been received and is being progressed. HMRC will use the email address that you have provided. The emails have the title ‘Thank you — we’ve received your Child Benefit claim’.

These emails will never ask you for any personal or financial information.

If you’ve already contacted HMRC about Child Benefit you can check the status of your claim.

Cryptoassets educational email

The email will:

• explain what you need to do if you receive and dispose of cryptoassets
• explain what a disposal is
• link to a YouTube video explaining how cryptoasset transactions are taxed for individuals

The email will also provide links to guidance to:

• check that you’ve declared cryptoasset activities correctly
• report your cryptoasset income and gains
• check if you need to pay tax when you sell cryptoassets

These emails will never ask you for any personal or financial information.

Custom Intermediaries newsletter

From September 2021, HMRC will send a newsletter every 6 weeks by email to the intermediary sector for example, freight forwarders, customs brokers and express operators. The emails will give the latest news affecting the intermediary sector.

These emails will never ask you for any personal or financial information.

Employer bulletins

HMRC sends informational bulletins several times a year to employers who have registered to get them. These emails never ask you for personal or financial information.

Emails issued by HMRC:

• may have the title ‘Important information for employers’
• have links to HMRC guidance on the GOV.UK website, including advice about online security

Freeport and Investment Zone tax relief claims for National Insurance

HMRC will send an email to employers who are claiming relief from Secondary Class 1 National Insurance contributions. This relates to employees based within a ‘Freeport or Investment Zone Special tax site’.

The email:

• provides guidance on who can claim the relief
• recommends that you check whether you meet the qualifying conditions
• provides links to guidance on GOV.UK

Help and support

HMRC sends emails to customers to offer help and support. The emails will sometimes have links to online digital products such as webinars, HMRC’s YouTube videos or online guides.

These emails will never ask you for personal or financial information.

Help to Save — paying into your account

HMRC may contact some customers by email who have opened Help to Save accounts. The emails will remind customers who have not paid any money into their account about the benefits of using this service.

These emails will not ask for any personal or financial information.

Help to Save — you may be eligible

HMRC are sending emails to Universal Credit customers, who may be eligible, to tell them that they can open a Help to Save account and receive up to £1200 tax-free bonus.

The email will:

• not ask for any personal or financial information
• signpost you to search ‘Help to Save’ on GOV.UK

Helping to improve the GOV.UK website

Customers who sign up to help improve GOV.UK to make government services better will get emails from HMRC.

The first email will have a link which you should follow to complete the signing up process.

Once you have signed up, a second email will be sent that has a link to a research blog. You may then get other emails that have links to short surveys about research.

These emails will never ask you for personal or financial information. They will also have a link to unsubscribe from future emails.

Import and export data trade statistics

HMRC’s Trade Statistics Unit regularly sends emails to business customers about import and export statistical data, and the related services accessed from HMRC’s trade statistics website.

These have:

• business alerts
• service updates
• deadline reminders
• data quality reviews
• survey requests

These emails may have links to more information, educational or survey content.

They will not ask for any personal, payment or tax related information.

List of customs agents and express operators on GOV.UK

From September 2021, HMRC will send a monthly email about a register of customs agents and express operators on GOV.UK.

The register is a useful tool that helps to match customs intermediaries with traders looking for support with their import and export arrangements. It is a way to show the services your business offers.

The email will ask you to either:

• keep your details up-to-date
• give your details to include in the register

The email will have a link to the register of customs agents and express operators on GOV.UK. These emails will never ask you for personal or financial information.

Making Tax Digital for Income Tax — Agents

HMRC’s Making Tax Digital for Income Tax engagement team will send an online form to tax agents by email to offer support with preparing for Making Tax Digital.

Once you’ve completed the form the Making Tax Digital for Income Tax engagement team will contact you to:

• promote awareness of the Making Tax Digital for Income Tax products to you
• offer education on Making Tax Digital
• help guide you through the steps to sign up to Making Tax Digital for Income Tax
• help you understand the legal requirements

Taking part is voluntary and if you do so, any information you provide will be treated confidentially.

Making Tax Digital for Income Tax — updates if you are testing the service

You may receive an email from HMRC if you are signed up to beta test the Making Tax Digital for Income Tax service.

The email will tell you how the testing of the service is progressing.

You may also receive emails telling you about:

• issues that may affect participation in testing the service
• new functionality
• resolution of issues
• feedback and user research
• when you need to submit your quarterly updates
• general updates for beta testing

Providing feedback and receiving these updates is optional.

You can contact the beta support team by email if you:

• require further general information
• do not want to receive email updates in the future

The email address to contact the beta support team will be in your welcome letter that you received when you signed up.

Making Tax Digital for VAT

HMRC will send an email to customers who have signed up for Making Tax Digital.

HMRC will confirm you can submit VAT Returns within 72 hours using the email address you gave. The email will not ask you for any financial information.

Managing pension schemes service migration reminder

You may receive an email if you’re a pension schemes administrator and you:

• filed a 2023 to 2024 pension scheme return
• still need to migrate your pension schemes to the Managing pension schemes service

The email will remind you that you need to migrate your pension schemes.

From April 2025, you’ll need to use the Managing pension schemes service to submit all your returns. This includes returns for the 2024 to 2025 tax year.

These emails will never ask for any personal or financial information.

National Minimum Wage

From 1 October 2022 HMRC will send emails to offer help and support with the National Minimum Wage. The email may have links to:

• online guidance
• digital forms
• webinars

The email may also ask about your views on the National Minimum Wage. If it does, it will have a:

• link to take part in an online survey
• reference to this guidance so you can check that the email is genuine

These emails will never ask you for any personal or financial information without writing to you first.

Overdue payment communications survey

You may receive an email from Qualtrics inviting you to take part in a survey. This survey will ask you for feedback on examples of HMRC communications about overdue payments.

The survey will help us to better understand views on how we communicate with customers and how HMRC can improve.

Taking part is voluntary. All information you give will be:

• kept anonymous and confidential

• used for research purposes only

Personal tax account promotion

Customers who contact HMRC helplines will be asked if they wish to sign up to a personal tax account. Customers who do not wish to sign up by telephone will be offered more information by email.

If you agree to give an email address, you’ll be sent some information by email while you’re on the telephone. The email gives background information about the benefits of signing up to a personal tax account, and how to sign up.

The email will not ask for any personal or financial information.

Research and Development (R&D) tax relief support

From January 2025 HMRC will send emails to customers to support them when making Research & Development (R&D) claims.

The emails will be sent following submission of:

• R&D claim notification
• additional information forms

The emails will differ depending on which form is being submitted, but will include:

• links to new and existing online guidance or details to search on the GOV.UK website
• links to HMRC YouTube videos and the new R&D Disclosure Facility
• the email address to contact if you were not aware the forms were being submitted on behalf of the company

There is no requirement to respond to these emails and they will never ask for any personal or financial information.

Research studies to improve government services

If you have signed up to help make government services better, HMRC will send you an invite by email to take part in research studies.

The email will be headed ‘Invitation to take part in research’. You’ll only get it if you meet the criteria for the research study.

The email may have:

• a link to take part in an online study
• details about a face to face event

The email will have a:

• reference to this guidance so you can check that the email is genuine
• phone number to contact the HMRC research team if you have any concerns

Self-employment National Insurance contributions research

HMRC is carrying out research about paying National Insurance contributions, to help make the process as easy as possible.

If you are or have been self-employed, you may receive an email inviting you to complete a short survey and take part in the research. 

Taking part is voluntary and any information you give will be:

• made anonymous
• used for research purposes only

If you need further information, contact details for HMRC will be in the email.

Tariff and Quota Policy Implementation

HMRC may contact you as part of an ongoing audit process. You may be contacted if we have identified a mismatch with your information to make sure our records are accurate and up to date.

We may ask you to send information to tariffmanagement@hmrc.gov.uk to either:

• confirm that the details we hold for you are correct
• provide updated details

Any information you provide will be:

• treat as confidential
• held securely

Tax-Free Childcare service

HMRC’s Tax-Free Childcare service regularly send emails to advise parents that they could be missing out on government contributions towards childcare costs from the UK government.

Traders and intermediaries research panel — quarterly survey

HMRC are working with Ipsos, an independent research agency, to understand traders’ and intermediaries’ experiences of importing and exporting, to and from the UK.

The quarterly survey is a part of HMRC’s trader and intermediary panel and you may be contacted again for further research.

We encourage you take part in this study to help HMRC develop and improve processes and services.

Taking part is voluntary. All information given will be:

• anonymous
• confidential
• used for research purposes only

VAT debts reminders

HMRC may send an email to customers who are overdue with VAT payments. HMRC will use email addresses that customers have already given and will recommend that customers pay online to avoid further action. These emails will never ask you for personal or financial information.

VAT EU refund service failed validation

Customers that use the VAT EU refunds service may get an email if their claim has failed validation. The email will give details explaining why the claim has failed.

The emails will not ask for any personal or financial information.

VAT Flat Rate Scheme eligibility

You may receive an email from HMRC if you are in the VAT Flat Rate Scheme.

The email will:

• ask you to check that you’re still eligible to be in the scheme
• remind you that you need to leave the scheme if you are no longer eligible

These emails will not ask you for personal or financial information.

VAT Flat Rate Scheme discount

You may receive an email from HMRC if you are in the VAT Flat Rate Scheme.

The email will remind you that the 1% discount on your flat rate percentage is only eligible in your first year as a VAT-registered business.

These emails will not ask you for personal or financial information.

VAT registration

When you’re registering for VAT HMRC may email you if additional information is needed to verify your business or identity.

This may include requests for personal or financial information. We will use the email address provided on your VAT registration application to get in touch.

VAT — changing your details

HMRC will send an email to customers who’ve both:

• registered for VAT using HMRC online services
• made a change of details through the Business Tax Account (BTA)

We will use the email address provided to us during your VAT registration to ask you to log into your online tax account and view a message in the secure messaging area.

These emails will never ask for personal or financial information.

VAT registration applications submitted by agents

HMRC may contact you by email when you’ve submitted a VAT registration application that indicates you’re an agent. We’ll do this as we need to verify your details.

We’ll ask you to confirm how you’re operating, as well as details about your business, including:

• in what capacity you’re submitting VAT applications
• your business details, including name, address and contact details
• your HMRC registration numbers and references
• your agent reference number
• Anti-Money Laundering Supervision (AMLS) registration details, if applicable

Sending the requested details by the deadline provided will prevent your applications being delayed.

VAT Returns reminder

HMRC will send an email to customers to remind them when their VAT Return is due if they’ve registered to get email reminders. The emails that have the title ‘Reminder to file your VAT return’, have links to further information and a link to sign in on the GOV.UK website.

These emails will never ask you for personal or financial information.

Other emails you should check

You can also check emails listed in HMRC contact that uses more than one communication method.