Change of https://www.gov.uk/government/publications/vulnerability-considerations-caseworker-guidance

Change description : 2025-09-19 15:31:00: Updated the vulnerability considerations for passports guidance. A full list of changes can be found in the guide. [Guidance and regulation]

Showing diff : 2025-05-29 08:24:16.196549810 +00:00..2025-09-19 14:31:21.387283598 +00:00

Guidance

Vulnerability considerations: caseworker guidance

Tells HM Passport Office staff about identifying and handling vulnerability and safeguarding issues connected to our customers.

From:
HM Passport Office
Published
19 December 2022
Last updated
2919 MaySeptember 2025 — See all updates

Documents

Vulnerability considerations for passports

PDF, 562580 KB, 5657 pages

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Details

This guidance tells HM Passport Office staff:

  • what vulnerability means
  • how to identify vulnerability considerations before, during and after a passport application
  • what to consider when they identify a vulnerability indicator
  • how to deal with passport applications when they identify a vulnerability indicator

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Updates to this page

Published 19 December 2022
Last updated 2919 MaySeptember 2025 + show all updates

  2. Updated guidance.

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Update history

2026-03-13 12:28
This guidance has been updated throughout to tell HM Passport Office staff when they must contact the Senior Caseworking team.

2025-10-30 09:49
This guidance has been updated. A full list of changes from the last version of this guidance is available in the document.

2025-09-22 15:44
Added an accessible version.

2025-09-19 15:31
Updated the vulnerability considerations for passports guidance. A full list of changes can be found in the guide.

2025-05-29 09:24
Updated guidance.

2022-12-19 12:46
First published.