Change of https://www.gov.uk/government/publications/vulnerability-considerations-caseworker-guidance

Change description : 2025-10-30 09:49:00: This guidance has been updated. A full list of changes from the last version of this guidance is available in the document. [Guidance and regulation]

Showing diff : 2025-09-22 14:44:16.585233752 +00:00..2025-10-30 09:49:12.400950919 +00:00

Guidance

Vulnerability considerations: caseworker guidance

Tells HM Passport Office staff about identifying and handling vulnerability and safeguarding issues connected to our customers.

From:
HM Passport Office
Published
19 December 2022
Last updated
3022 OctoberSeptember 2025 — See all updates

Documents

Vulnerability considerations for passports (accessible)

HTML

Vulnerability considerations for passports

PDF, 580 KB, 57 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance tells HM Passport Office staff:

  • what vulnerability means
  • how to identify vulnerability considerations before, during and after a passport application
  • what to consider when they identify a vulnerability indicator
  • how to deal with passport applications when they identify a vulnerability indicator

Updates to this page

Published 19 December 2022
Last updated 3022 OctoberSeptember 2025 + show all updates

  1. This guidance has been updated. A full list of changes from the last version of this guidance is available in the document.

  2. Added an accessible version.

  3. Updated the vulnerability considerations for passports guidance. A full list of changes can be found in the guide.

  4. Updated guidance.

  5. First published.

Sign up for emails or print this page

Update history

2026-03-13 12:28
This guidance has been updated throughout to tell HM Passport Office staff when they must contact the Senior Caseworking team.

2025-10-30 09:49
This guidance has been updated. A full list of changes from the last version of this guidance is available in the document.

2025-09-22 15:44
Added an accessible version.

2025-09-19 15:31
Updated the vulnerability considerations for passports guidance. A full list of changes can be found in the guide.

2025-05-29 09:24
Updated guidance.

2022-12-19 12:46
First published.