Change of https://www.gov.uk/government/publications/urgent-government-business-or-compassionate-reasons-how-to-deal-with-requests

Change description : 2025-09-19 16:20:00: Updated guidance: a full list of changes can be found in the guide. [Guidance and regulation]

Showing diff : 2025-05-09 12:53:09.804660245 +00:00..2025-09-19 15:20:04.252743448 +00:00

Guidance

Urgent government business or compassionate reasons: how to deal with requests

Tells HMPO staff how to deal with requests from a customer who urgently need a passport for urgent government business or compassionate reasons

From:
HM Passport Office
Published
21 February 2025
Last updated
199 SeptemberMay 2025 — See all updates

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Urgent government business or compassionate reasons: how to deal with requests (accessible)

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Urgent government business or compassionate reasons: how to deal with requests

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Details

This guidance tells His Majesty’s Passport Office staff how to deal with requests from a customer who urgently need a passport for urgent government business or compassionate reasons.reasons

Updates to this page

Published 21 February 2025
Last updated 199 SeptemberMay 2025 + show all updates

  1. Updated guidance: a full list of changes can be found in the guide.

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Update history

2026-06-19 11:16
This guidance has been updated in the section:CSMT staff: dealing with urgent government business or compassionate referrals, to tell Customer Service Management team (CSMT) higher executive officers (HEOs) they must get agreement from a counter manager before rejecting an urgent and compassionate (U&C) requestCounter staff: dealing with urgent government business or compassionate referrals, to tell counter HEOs how to agree a CSMT HEO decision to reject a U&C request

2026-02-11 12:32
Guidance updated throughout.

2025-10-24 16:16
Published version 10.0. A full list of changes is in the guide.

2025-09-19 16:20
Updated guidance: a full list of changes can be found in the guide.

2025-05-09 13:53
Updated to the latest version of the guidance.

2025-02-21 16:51
First published.