Urgent government business or compassionate reasons: how to deal with requests
Tells HMPO staff how to deal with requests from a customer who urgently needs a passport for urgent government business or compassionate reasons
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This guidance tells His Majesty’s Passport Office staff how to deal with requests from a customer who urgently need a passport for urgent government business or compassionate reasons.
Updates to this page
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This guidance has been updated in the section: - CSMT staff: dealing with urgent government business or compassionate referrals, to tell Customer Service Management team (CSMT) higher executive officers (HEOs) they must get agreement from a counter manager before rejecting an urgent and compassionate (U&C) request - Counter staff: dealing with urgent government business or compassionate referrals, to tell counter HEOs how to agree a CSMT HEO decision to reject a U&C request
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Guidance updated throughout.
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Published version 10.0. A full list of changes is in the guide.
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Updated guidance: a full list of changes can be found in the guide.
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Updated to the latest version of the guidance.
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First published.