Guidance
Child Benefit: service availability and issues
Check the availability and any issues affecting the Child Benefit online service.
Change of https://www.gov.uk/government/publications/child-benefit-service-availability-and-issues
Change description : 2025-10-02 12:32:00: Planned downtime from 10pm on Tuesday 7 October 2025 to 2:30am on Wednesday 8 October 2025 has been added. [Guidance and regulation]
Showing diff : 2025-09-24 15:05:11.207773900 +00:00..2025-10-02 11:33:09.055499396 +00:00
Check the availability and any issues affecting the Child Benefit online service.
Latest updates on the availability and any issues affecting the Child Benefit online service.
Planned downtime from 10pm on Tuesday 7 October 2025 to 2:30am on Wednesday 8 October 2025 has been added.
Planned downtime from 8am on Sunday 28 September 2025 to 1am Monday 29 September 2025 has been added. The planned downtime from 10pm Wednesday 1 October 2025 to 2am Thursday 2 October 2025 has changed. It is now from 6:30pm Wednesday 1 October 2025 to 2am Thursday 2 October 2025.
Planned downtime from 10pm on Tuesday 30 September 2025 to 2am Wednesday 1 October 2025 and from 10pm Wednesday 1 October 2025 to 2am Thursday 2 October 2025 has been added.
Planned downtime from 10:30pm to 11pm on Wednesday 17 September 2025 has been added.
The Child Benefit online service is currently unavailable.
Planned downtime from 6:30pm to 11pm on Wednesday 10 September 2025 has been added.
Planned downtime from 7pm on Saturday 13 September 2025 to 10am Sunday 14 September 2025 has been added.
Planned downtime between 6:30pm on Wednesday 30 July 2025 and 6am on Thursday 31 July 2025 has been added.
Full service is now available.
Report Child Benefit changes online service is temporarily unavailable.
Planned downtime from Saturday 12 July 2025 5:30am to 10:30pm Sunday 13 July 2025 has been changed to Saturday 12 July 2025 8:15am to 11:30am Sunday 13 July 2025.
Planned downtime from 6:30pm to 11pm on Wednesday 9 July 2025 has been added.
Planned downtime from Thursday 12 July 2025 5:30am to 10:30pm Sunday 13 July 2025 has been amended, it is from Saturday 12 July 2025 5:30am to 10:30pm Sunday 13 July 2025.
Planned downtime from Thursday 12 July 2025 5:30am to 10:30pm Sunday 13 July 2025 has been added.
Planned downtime from 6:30pm to 11pm on Wednesday 18 June 2025 has been added.
Planned downtime from 7pm on Saturday 7 June 2025 to 7am on Sunday 8 June 2025 has been added.
Planned downtime from 9:30am to 11am on Sunday 25 May 2025 has been added.
Planned downtime from 6:30pm to 11pm on Wednesday 28 May 2025 has been added.
Planned downtime from 6:30pm to 11pm on Wednesday 7 May 2025 has been added.
Planned downtime from 7pm on Saturday 3 May 2025 to 7am on Sunday 4 May 2025 has been added.
Planned downtime has been updated from 7:15pm on Friday 11 April 2025 to 10am Saturday 12 April 2025.
Planned downtime from 6:30pm to 11:30pm on Wednesday 9 April 2025 has been added. Planned downtime from 7:15pm on Friday 11 April 2025 to 8:30am Saturday 12 April 2025 has been added.
Planned downtime from 10pm to midnight on Tuesday 18 March 2025 has been added.
Planned downtime from 8:15am to 7:15pm on Sunday 9 March 2025 has been added.
Planned downtime from Friday 7 February 2025 to Monday 10 February 2025 and Friday 21 February 2025 to Sunday 23 February 2025 has been cancelled.
Planned downtime from 6:30pm to 11:30pm on Wednesday 15 January 2025 has been added.
Planned downtime from 10pm on Friday 17 January 2025 to 7am Monday 20 January 2025, 10pm on Friday 24 January 2025 to 7am Monday 27 January 2025, 10pm on Friday 7 February 2025 to 7am Monday 10 February 2025 and 10pm on Friday 21 February 2025 to 7am Sunday 23 February 2025 has been added.
Planned downtime from 6:30pm to 11pm on Thursday 12 December 2024 has been added.
Planned downtime from 7:30pm on Friday 6 December 2024 to 10am on Monday 9 December 2024 has been extended to 1pm on Monday 9 December 2024.
Planned downtime from 7:30pm on Friday 6 December 2024 to 10am on Monday 9 December 2024 has been added.
Planned downtime from 7:30pm on Friday 6 December 2024 to 2am on Saturday 7 December 2024 and from 8am to 10:30pm on Sunday 8 December 2024 has been changed. The planned downtime is now from 7:30pm on Friday 6 December 2024 to 6pm on Sunday 8 December 2024.
Planned downtime from 7:30pm on Friday 6 December 2024 to 2am on Saturday 7 December 2024 has been added.
Planned downtime from 8am to 10:30pm on Sunday 8 December 2024 has been added.
Planned downtime from 10pm on Tuesday 29 October 2024 to 12:15am on Wednesday 30 October 2024 has been added.
Planned downtime from 6:30pm to 7pm on Friday 18 October 2024 has been added.
Planned downtime from 10pm on Tuesday 8 October 2024 to 2am Wednesday 9 October 2024 has been added.
Planned downtime from 6pm to 9pm on Friday 27 September 2024 has been added.
Planned downtime from 6:30pm on Wednesday 25 September 2024 will now end at 11pm on Wednesday 25 September 2024.
Planned downtime from 6:30pm on Wednesday 25 September 2024 will now end at 2am on Thursday 26 September 2024. Planned downtime from 6:30pm to 11pm on Wednesday 6 November 2024 has been added.
Planned downtime from 10pm to 11:59pm on Monday 16 September 2024 has been added.
Planned downtime from 10pm on Saturday 14 September 2024 to 2am on Sunday 15 September 2024 has been changed and is now from 9:30pm on Saturday 14 September 2024 to 1am on Sunday 15 September 2024.
Planned downtime from 3pm to 6pm on Sunday 8 September 2024 has been added.
Planned downtime from 6:30pm on Wednesday 4 September 2024 will now end at 2am on Thursday 5 September 2024. Planned downtime from 10pm on Saturday 14 September 2024 to 2am on Sunday 15 September 2024 has been added. Planned downtime from 6:30pm to 11pm on Wednesday 16 October 2024 has been added.
Planned downtime from 6:30pm to 11pm on Wednesday 4 September 2024 and 6:30pm to 11pm on Wednesday 25 September 2024 have been added.
Planned downtime from 6:30pm to 11pm on Wednesday 14 August 2024 has been changed and is now from 6:30pm to 11pm on Thursday 15 August 2024.
Planned downtime from 9am to 11am on Sunday 11 August 2024 has been added.
Planned downtime from 6:30am to 11pm on Wednesday 14 August 2024 has been added.
Planned downtime from 6pm to 7pm on Thursday 1 August 2024 has been added.
Planned downtime from 6:30pm to 11pm on Wednesday 24 July 2024 has been added.
Planned downtime from 10pm on Thursday 18 July 2024 to midnight on Friday 19 July 2024 has been updated and is now from 10pm to 11:59pm on Thursday 18 July 2024.
Planned downtime from 10pm on Thursday 18 July 2024 to midnight on Friday 19 July 2024 has been added.
Planned downtime from 8am on Saturday 13 July 2024 to 10pm on Sunday 14 July 2024 has been changed and is now from 10pm on Friday 12 July 2024 to 7am Monday 15 July 2024.
Planned downtime from 6:30pm to 10pm on Monday 8 July 2024 has been added.
Planned downtime from 8am on Saturday 13 July 2024 to 10pm on Sunday 14 July 2024 has been added.
Planned downtime for 7am on Saturday 22 June 2024 to 9:15pm on Sunday 23 June 2024 has been cancelled.
Planned downtime from 6:30pm to 10pm on Thursday 13 June 2024 has been added.
Planned downtime from 6:30pm to 10pm on Tuesday 11 June 2024 has been added.
Planned downtime from 7am on Saturday 22 June 2024 to 9:15pm on Sunday 23 June 2024 has been added.
Planned downtime from 10pm on Wednesday 5 June 2024 to 2am Thursday 6 June 2024 has been added.
Planned downtime from 7pm on Saturday 25 May 2024 to 7am Monday 27 May 2024 has been added.
Removed a service availability message about the the online Child Benefit claim service. The service is now available.
Added a service availability message about the the online Child Benefit claim service being unavailable.
Planned downtime from 6:30pm to 11pm on Tuesday 21 May 2024 has been added.
Planned downtime from 10:30pm on Saturday 18 May 2024 to 7am Sunday 19 May 2024 has been added.
Planned downtime from 10:30pm on Saturday 11 May 2024 to 1am Sunday 12 May 2024 has been added.
Planned downtime from 6:30pm to 10pm on Tuesday 30 April 2024 has been added.
Planned downtime from 10pm on Thursday 11 April 2024 to 2pm Friday 12 April 2024 has been changed and is now from 10pm on Thursday 11 April 2024 to 2am Friday 12 April 2024.
Planned downtime from 10pm on Thursday 11 April 2024 to 2pm on Friday 12 April 2024 has been added.
Planned downtime from 7pm to 10pm on Friday 5 April 2024 has been added.
Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been changed and is now from 7am to 11pm on Sunday 10 March 2024.
Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been added.
Planned downtime from 7am to 10:30pm on Sunday 18 February 2024 has been changed and is now from 6am to 11:45pm on Sunday 18 February 2024. Planned downtime from 10pm on Friday 23 February 2024 to 7am on Sunday 25 February 2024 has been added.
Planned downtime from 10pm on Friday 9 February 2024 to 7am on Monday 12 February 2024 has been added.
Planned downtime from 7am to 10:30pm on Sunday 18 February 2024 has been added.
Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been changed and is now from 9am to 6:30pm on Saturday 9 December 2023.
Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been added.
Planned downtime from 8am to 7pm on Sunday 8 October 2023 has been added.
Planned downtime from midday Friday 23 June 2023 to 7am Monday 26 June 2023 has been added.
Planned downtime from 2pm to 4pm Saturday 21 August 2021 has been added.
Planned downtime from 6am on Saturday 26 June 2021 to 9pm Sunday 27 June 2021 has been added.
Planned downtime from 6:30pm to 8:30pm on Tuesday 29 June 2021 has been added.
Planned downtime from 8am to 4pm on Saturday 1 August 2020 has been added.
Planned downtime from 8am to 4pm on Saturday 18 July 2020 has been added.
Planned downtime from 8am to 4pm on Saturday 4 July 2020 has been added.
Planned downtime from 8am to 4pm on Saturday 20 June 2020 has been added.
Planned downtime from 10pm Friday 22 May 2020 to 8pm Sunday 24 May 2020 has been changed to 8am on Saturday 23 May 2020 to 4pm Monday 25 May 2020.
Planned downtime from 10pm on Friday 15 May 2020 to 5pm Saturday 16 May 2020 and from 10pm on Friday 22 May 2020 to 8pm Sunday 24 May 2020 have been added.
Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.
Service issues section has been updated.
Planned downtime has been added to this page.
First published.
2025-10-22 10:45
Planned downtime from 6:30pm to 11pm on Wednesday 12 November 2025 has been added.
2025-10-13 12:18
Planned downtime from 8am on Sunday 19 October 2025 to 3am on Monday 20 October 2025 has been added.
2025-10-08 08:23
Planned downtime from 6:30pm to 11pm on Wednesday 22 October 2025 has been added.
2025-10-02 12:32
Planned downtime from 10pm on Tuesday 7 October 2025 to 2:30am on Wednesday 8 October 2025 has been added.
2025-09-24 16:05
Planned downtime from 8am on Sunday 28 September 2025 to 1am Monday 29 September 2025 has been added. The planned downtime from 10pm Wednesday 1 October 2025 to 2am Thursday 2 October 2025 has changed. It is now from 6:30pm Wednesday 1 October 2025 to 2am Thursday 2 October 2025.
2025-09-23 15:12
Planned downtime from 10pm on Tuesday 30 September 2025 to 2am Wednesday 1 October 2025 and from 10pm Wednesday 1 October 2025 to 2am Thursday 2 October 2025 has been added.
2025-09-16 16:58
Planned downtime from 10:30pm to 11pm on Wednesday 17 September 2025 has been added.
2025-09-12 09:12
The Child Benefit online service is currently unavailable.
2025-09-09 12:07
Planned downtime from 6:30pm to 11pm on Wednesday 10 September 2025 has been added.
2025-09-02 14:28
Planned downtime from 7pm on Saturday 13 September 2025 to 10am Sunday 14 September 2025 has been added.
2025-07-29 12:37
Planned downtime between 6:30pm on Wednesday 30 July 2025 and 6am on Thursday 31 July 2025 has been added.
2025-07-15 12:39
Full service is now available.
2025-07-15 12:23
Report Child Benefit changes online service is temporarily unavailable.
2025-07-02 14:52
Planned downtime from Saturday 12 July 2025 5:30am to 10:30pm Sunday 13 July 2025 has been changed to Saturday 12 July 2025 8:15am to 11:30am Sunday 13 July 2025.
2025-06-27 11:43
Planned downtime from 6:30pm to 11pm on Wednesday 9 July 2025 has been added.
2025-06-17 12:11
Planned downtime from Thursday 12 July 2025 5:30am to 10:30pm Sunday 13 July 2025 has been amended, it is from Saturday 12 July 2025 5:30am to 10:30pm Sunday 13 July 2025.
2025-06-17 11:23
Planned downtime from Thursday 12 July 2025 5:30am to 10:30pm Sunday 13 July 2025 has been added.
2025-06-12 14:03
Planned downtime from 6:30pm to 11pm on Wednesday 18 June 2025 has been added.
2025-06-02 11:47
Planned downtime from 7pm on Saturday 7 June 2025 to 7am on Sunday 8 June 2025 has been added.
2025-05-23 13:47
Planned downtime from 9:30am to 11am on Sunday 25 May 2025 has been added.
2025-05-15 09:17
Planned downtime from 6:30pm to 11pm on Wednesday 28 May 2025 has been added.
2025-04-30 10:25
Planned downtime from 6:30pm to 11pm on Wednesday 7 May 2025 has been added.
2025-04-25 14:53
Planned downtime from 7pm on Saturday 3 May 2025 to 7am on Sunday 4 May 2025 has been added.
2025-04-12 08:52
Planned downtime has been updated from 7:15pm on Friday 11 April 2025 to 10am Saturday 12 April 2025.
2025-04-03 09:10
Planned downtime from 6:30pm to 11:30pm on Wednesday 9 April 2025 has been added.Planned downtime from 7:15pm on Friday 11 April 2025 to 8:30am Saturday 12 April 2025 has been added.
2025-03-17 09:35
Planned downtime from 10pm to midnight on Tuesday 18 March 2025 has been added.
2025-03-06 09:50
Planned downtime from 8:15am to 7:15pm on Sunday 9 March 2025 has been added.
2025-01-29 16:26
Planned downtime from Friday 7 February 2025 to Monday 10 February 2025 andFriday 21 February 2025 to Sunday 23 February 2025 has been cancelled.
2025-01-08 10:20
Planned downtime from 6:30pm to 11:30pm on Wednesday 15 January 2025 has been added.
2024-12-17 12:31
Planned downtime from 10pm on Friday 17 January 2025 to 7am Monday 20 January 2025, 10pm on Friday 24 January 2025 to 7am Monday 27 January 2025, 10pm on Friday 7 February 2025 to 7am Monday 10 February 2025 and 10pm on Friday 21 February 2025 to 7am Sunday 23 February 2025 has been added.
2024-12-11 11:16
Planned downtime from 6:30pm to 11pm on Thursday 12 December 2024 has been added.
2024-12-09 11:28
Planned downtime from 7:30pm on Friday 6 December 2024 to 10am on Monday 9 December 2024 has been extended to 1pm on Monday 9 December 2024.
2024-12-08 10:27
Planned downtime from 7:30pm on Friday 6 December 2024 to 10am on Monday 9 December 2024 has been added.
2024-12-05 08:25
Planned downtime from 7:30pm on Friday 6 December 2024 to 2am on Saturday 7 December 2024 and from 8am to 10:30pm on Sunday 8 December 2024 has been changed. The planned downtime is now from 7:30pm on Friday 6 December 2024 to 6pm on Sunday 8 December 2024.
2024-12-02 09:21
Planned downtime from 7:30pm on Friday 6 December 2024 to 2am on Saturday 7 December 2024 has been added.
2024-11-27 11:39
Planned downtime from 8am to 10:30pm on Sunday 8 December 2024 has been added.
2024-10-25 15:15
Planned downtime from 10pm on Tuesday 29 October 2024 to 12:15am on Wednesday 30 October 2024 has been added.
2024-10-18 12:42
Planned downtime from 6:30pm to 7pm on Friday 18 October 2024 has been added.
2024-10-07 09:38
Planned downtime from 10pm on Tuesday 8 October 2024 to 2am Wednesday 9 October 2024 has been added.
2024-09-27 12:45
Planned downtime from 6pm to 9pm on Friday 27 September 2024 has been added.
2024-09-25 13:27
Planned downtime from 6:30pm on Wednesday 25 September 2024 will now end at 11pm on Wednesday 25 September 2024.
2024-09-24 12:11
Planned downtime from 6:30pm on Wednesday 25 September 2024 will now end at 2am on Thursday 26 September 2024.Planned downtime from 6:30pm to 11pm on Wednesday 6 November 2024 has been added.
2024-09-12 13:53
Planned downtime from 10pm to 11:59pm on Monday 16 September 2024 has been added.
2024-09-09 08:20
Planned downtime from 10pm on Saturday 14 September 2024 to 2am on Sunday 15 September 2024 has been changed and is now from 9:30pm on Saturday 14 September 2024 to 1am on Sunday 15 September 2024.
2024-09-03 12:50
Planned downtime from 3pm to 6pm on Sunday 8 September 2024 has been added.
2024-08-30 08:37
Planned downtime from 6:30pm on Wednesday 4 September 2024 will now end at 2am on Thursday 5 September 2024.Planned downtime from 10pm on Saturday 14 September 2024 to 2am on Sunday 15 September 2024 has been added.Planned downtime from 6:30pm to 11pm on Wednesday 16 October 2024 has been added.
2024-08-13 15:45
Planned downtime from 6:30pm to 11pm on Wednesday 4 September 2024 and 6:30pm to 11pm on Wednesday 25 September 2024 have been added.
2024-08-13 10:18
Planned downtime from 6:30pm to 11pm on Wednesday 14 August 2024 has been changed and is now from 6:30pm to 11pm on Thursday 15 August 2024.
2024-08-09 14:28
Planned downtime from 9am to 11am on Sunday 11 August 2024 has been added.
2024-08-06 12:36
Planned downtime from 6:30am to 11pm on Wednesday 14 August 2024 has been added.
2024-08-01 10:07
Planned downtime from 6pm to 7pm on Thursday 1 August 2024 has been added.
2024-07-17 15:28
Planned downtime from 6:30pm to 11pm on Wednesday 24 July 2024 has been added.
2024-07-15 13:01
Planned downtime from 10pm on Thursday 18 July 2024 to midnight on Friday 19 July 2024 has been updated and is now from 10pm to 11:59pm on Thursday 18 July 2024.
2024-07-15 12:37
Planned downtime from 10pm on Thursday 18 July 2024 to midnight on Friday 19 July 2024 has been added.
2024-07-09 15:02
Planned downtime from 8am on Saturday 13 July 2024 to 10pm on Sunday 14 July 2024 has been changed and is now from 10pm on Friday 12 July 2024 to 7am Monday 15 July 2024.
2024-07-05 11:11
Planned downtime from 6:30pm to 10pm on Monday 8 July 2024 has been added.
2024-07-02 10:49
Planned downtime from 8am on Saturday 13 July 2024 to 10pm on Sunday 14 July 2024 has been added.
2024-06-19 16:27
Planned downtime for 7am on Saturday 22 June 2024 to 9:15pm on Sunday 23 June 2024 has been cancelled.
2024-06-11 15:05
Planned downtime from 6:30pm to 10pm on Thursday 13 June 2024 has been added.
2024-06-05 12:22
Planned downtime from 6:30pm to 10pm on Tuesday 11 June 2024 has been added.
2024-06-05 11:40
Planned downtime from 7am on Saturday 22 June 2024 to 9:15pm on Sunday 23 June 2024 has been added.
2024-05-21 11:16
Planned downtime from 10pm on Wednesday 5 June 2024 to 2am Thursday 6 June 2024 has been added.
2024-05-17 13:45
Planned downtime from 7pm on Saturday 25 May 2024 to 7am Monday 27 May 2024 has been added.
2024-05-16 13:41
Removed a service availability message about the the online Child Benefit claim service. The service is now available.
2024-05-16 12:46
Added a service availability message about the the online Child Benefit claim service being unavailable.
2024-05-15 11:25
Planned downtime from 6:30pm to 11pm on Tuesday 21 May 2024 has been added.
2024-05-10 13:39
Planned downtime from 10:30pm on Saturday 18 May 2024 to 7am Sunday 19 May 2024 has been added.
2024-05-10 12:15
Planned downtime from 10:30pm on Saturday 11 May 2024 to 1am Sunday 12 May 2024 has been added.
2024-04-24 08:45
Planned downtime from 6:30pm to 10pm on Tuesday 30 April 2024 has been added.
2024-04-11 14:52
Planned downtime from 10pm on Thursday 11 April 2024 to 2pm Friday 12 April 2024 has been changed and is now from 10pm on Thursday 11 April 2024 to 2am Friday 12 April 2024.
2024-04-11 11:34
Planned downtime from 10pm on Thursday 11 April 2024 to 2pm on Friday 12 April 2024 has been added.
2024-04-03 08:37
Planned downtime from 7pm to 10pm on Friday 5 April 2024 has been added.
2024-03-05 11:59
Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been changed and is now from 7am to 11pm on Sunday 10 March 2024.
2024-02-27 13:11
Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been added.
2024-02-15 14:08
Planned downtime from 7am to 10:30pm on Sunday 18 February 2024 has been changed and is now from 6am to 11:45pm on Sunday 18 February 2024. Planned downtime from 10pm on Friday 23 February 2024 to 7am on Sunday 25 February 2024 has been added.
2024-02-01 14:48
Planned downtime from 10pm on Friday 9 February 2024 to 7am on Monday 12 February 2024 has been added.
2024-01-31 11:21
Planned downtime from 7am to 10:30pm on Sunday 18 February 2024 has been added.
2023-12-05 15:53
Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been changed and is now from 9am to 6:30pm on Saturday 9 December 2023.
2023-11-30 12:05
Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been added.
2023-06-19 11:22
Planned downtime from midday Friday 23 June 2023 to 7am Monday 26 June 2023 has been added.