Complaints: MP enquiries: caseworker guidance
Tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.
- From:
- HM Passport Office
- Published
- 21 March 2024
- Last updated
- 21 October 2025 — See all updates
Documents
Details
This guidance tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.
Updates to this page
Published 21 March 2024
Last updated 21 October 2025
href="#full-history">+ show all updates
-
Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System.
-
First published.
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Update history
2026-03-30 16:42
This guidance has been updated to add a new section, ‘MP enquires: live applications’ to tell the senior caseworking team how to answer MP complaints about live applications.
2025-10-21 12:04
Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System.
2024-03-21 12:35
First published.
Details
This guidance tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.
Updates to this page
Published 21 March 2024
Last updated 21 October 2025
href="#full-history">+ show all updates
-
Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System.
-
First published.
Sign up for emails or print this page
Update history
2026-03-30 16:42
This guidance has been updated to add a new section, ‘MP enquires: live applications’ to tell the senior caseworking team how to answer MP complaints about live applications.
2025-10-21 12:04
Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System.
2024-03-21 12:35
First published.
Details
This guidance tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.
Updates to this page
-
Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System.
-
First published.
Sign up for emails or print this page
Update history
2026-03-30 16:42
This guidance has been updated to add a new section, ‘MP enquires: live applications’ to tell the senior caseworking team how to answer MP complaints about live applications.
2025-10-21 12:04
Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System.
2024-03-21 12:35
First published.