Guidance

Complaints: MP enquiries: caseworker guidance

Tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.

From:
HM Passport Office
Published
21 March 2024
Last updated
2130 OctoberMarch 20252026 — See all updates

Documents

Complaints: MP enquiries: caseworker guidance (accessible)

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Complaints: MP enquiries: caseworker guidance

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Details

This guidance tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.

Updates to this page

Published 21 March 2024
Last updated 2130 OctoberMarch 20252026 + show all updates

  1. This guidance has been updated to add a new section, 'MP enquires: live applications' to tell the senior caseworking team how to answer MP complaints about live applications.

  2. Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System.

  3. First published.

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