Change of https://www.gov.uk/government/publications/access-to-work-mhss-provider-guidance-for-contracts-effective-on-or-after-20-august-2024

Change description : 2025-10-15 11:26:00: Textphone details removed and Relay UK details added to ‘Chapter 4: Customer Journey Referral, Start, Support Period and Leaver Process’. [Guidance and regulation]

Showing diff : 2025-08-07 16:21:56.577624567 +00:00..2025-10-15 10:26:28.144296591 +00:00

Statutory guidance

Access to Work MHSS provider guidance for contracts effective on or after 20 August 2024

DWP provider guidance for the Access to Work Mental Health Support Service (MHSS) programme.

From:
Department for Work and Pensions
Published
20 August 2024
Last updated
2315 JulyOctober 2025 — See all updates

Documents

Chapter 1: Introduction and overview

HTML

Chapter 2: Eligibility Conditions and Service Requirements

HTML

Chapter 3: Quality Assurance and Contract Requirements

HTML

Chapter 4: Customer Journey Referral, Start, Support Period and Leaver Process

HTML

Chapter 5: Financial Procedures and Claiming Payment

HTML

Chapter 6: The Provider Referrals and Payments System (PRaP)

HTML

Chapter 7: Performance Management, Compliance and Management Information (MI)

HTML

Chapter 8: Complaints, Document Retention and Data Sharing

HTML

Chapter 9: Marketing and Communications

HTML

Annex A: Access to Work MHSS Supplier Generated Candidate Form

ODT, 316 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Annex B: Access to Work MHSS Customer Consent To Share Information

MS Word Document, 33.8 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex C: Access to Work MHSS Support Plan

ODT, 318 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex D: Access to Work MHSS 6 Month Report

ODT, 318 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex E: Access to Work MHSS Exit Report

ODT, 322 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex F: Access to Work MHSS Specified Standard

HTML

Annex G: Monthly Management Information Return

MS Excel Spreadsheet, 45 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex H: Access to Work MHSS Standard Wording

HTML

Details

This guidance is for Department for Work and Pensions (DWP) providers of the Access to Work MHSS programme for contracts effective on or after 20 August 2024.

There is separate MHSS provider guidance for contracts effective on or before 19 August 2024.

Other Access to Work provider guidance

Access to Work provider memos provide information about updates to the guidance

Updates to this page

Published 20 August 2024
Last updated 2315 JulyOctober 2025 + show all updates

  2. In Chapter 4: Customer Journey Referral, Start, Support Period and Leaver Process, deleted paragraph 4.55 about clerical payments will be made for Sensitive Customer Referral Outcome Payments.

Sign up for emails or print this page

Update history

2025-10-20 13:48
The Multi Agency Public Protection Arrangements (MAPPA) instructions in Chapter 4 have been updated to reflect the current processes for providers.

2025-10-15 11:26
Textphone details removed and Relay UK details added to ‘Chapter 4: Customer Journey Referral, Start, Support Period and Leaver Process’.

2025-07-23 11:22
In Chapter 4: Customer Journey Referral, Start, Support Period and Leaver Process, deleted paragraph 4.55 about clerical payments will be made for Sensitive Customer Referral Outcome Payments.

2025-07-16 16:04
Updated Chapter 4: Customer Journey Referral, Start, Support Period and Leaver Process. The guidance about Special Customer Records (SCR) has been removed and guidance on Multi Agency Public Protection Arrangements (MAPPA) referrals has been updated (paragraphs 4.49 to 4.51). Replaced: Annex A: Access to Work MHSS Supplier Generated Candidate Form; Annex C: Access to Work MHSS Support Plan; Annex D: Access to Work MHSS 6 Month Report; Annex E: Access to Work MHSS Exit Report; Annex F: Access to Work MHSS Specified Standard; Annex H: Access to Work MHSS Standard Wording.

2025-05-06 14:38
Updated the actions in paragraph 4.55 of Chapter 4 “Customer journey referral, start, support period and leaver process” to remove references to the MAPPAJ form that is no longer in use.

2025-01-16 16:54
Updated Chapter 7: Performance Management, Compliance and Management Information (MI). Added paragraph 7.17 and updated paragraphs 7.25 and 7.29.

2024-11-21 09:52
Updated chapter 4 para 4.41 to remove reference to missing a scheduled support meeting.

2024-11-01 14:43
Updated Annex E. Updated chapter 4 and 7 to remove reference to a consent form that is no longer in use.

2024-08-28 14:28
Published an HTML version of the guidance.

2024-08-20 08:30
First published.