Guidance

Tiered application service: the service levels we provide

Guidance about the tiered application service and the different service levels we offer.

From:
HM Passport Office
Published
9 November 2021
Last updated
3 October 2022 — See all updates

Documents

Tiered application service: the service levels we provide (accessible)

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Tiered application service: the service levels we provide

PDF, 357 KB, 29 pages

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Details

This tells HM Passport operational staff about TAS (tiered application service). We use TAS to describe the different service levels we provide, including:

  • what the different service levels are
  • who can apply for what service level
  • who can upgrade their application to another service level
  • when to downgrade an application service level
  • TAS exceptions
Published 9 November 2021
Last updated 3 October 2022 + show all updates

  1. Accessible version added.

  2. First published.