Original document : https://www.gov.uk/government/publications/tiered-application-service-the-service-levels-we-provide

Change description : 2025-03-26 10:38:00: This guidance has been updated to make it clearer the Upgrade Service is not always available to customers. [Guidance and regulation]

Showing diff : 2022-10-27 10:45:44.324383586 +00:00..2025-03-26 10:39:06.088514455 +00:00

Guidance

Tiered application service: thecaseworker service levels we provide guidance

Guidance Tells HM Passport Office staff about the tiered application service and the different service levels we offer.

From:
HM Passport Office
Published
9 November 2021
Last updated
2726 OctoberMarch 20222025 — See all updates

Documents

Tiered application service: the service levels we provide (accessible version)

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Tiered application service: the service levels we provide

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Details

This guidance tells HM Passport operational staff about TAS (tiered application service). We use TAS to describe the different service levels we provide, including:

  • what the different service levels are
  • who can apply for what service level
  • who can upgrade their application to another service level
  • when to downgrade an application service level
  • TAS exceptions

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Update history

2025-03-26 10:38
This guidance has been updated to make it clearer the Upgrade Service is not always available to customers.

2022-10-27 11:44
Added accessible version.

2022-10-26 16:15
This guidance has been updated, including the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

2022-10-03 09:57
Accessible version added.