Change of https://www.gov.uk/government/publications/tiered-application-service-the-service-levels-we-provide

Change description : 2026-02-10 17:24:00: Updated details about the Premium service and the Digital Fast Track service. [Guidance and regulation]

Showing diff : 2025-08-07 16:27:08.939902310 +00:00..2026-02-10 17:24:56.902208967 +00:00

Guidance

Tiered application service: caseworker guidance

Tells HM Passport Office staff about the tiered application service and the different service levels we offer.

From:
HM Passport Office
Published
9 November 2021
Last updated
3010 JulyFebruary 20252026 — See all updates

Documents

Tiered application service: the service levels we provide (accessible version)

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Tiered application service: the service levels we provide

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Details

This guidance tells HM Passport operational staff about TAS (tiered application service). We use TAS to describe the different service levels we provide, including:

  • what the different service levels are
  • who can apply for what service level
  • who can upgrade their application to another service level
  • when to downgrade an application service level
  • TAS exceptions

Updates to this page

Published 9 November 2021
Last updated 3010 JulyFebruary 20252026 + show all updates

  2. The tiered application service guidance has been updated.

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Update history

2026-02-10 17:24
Updated details about the Premium service and the Digital Fast Track service.

2025-07-30 16:31
The tiered application service guidance has been updated.

2025-03-26 10:38
This guidance has been updated to make it clearer the Upgrade Service is not always available to customers.

2022-10-27 11:44
Added accessible version.

2022-10-26 16:15
This guidance has been updated, including the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

2022-10-03 09:57
Accessible version added.