Guidance

Tiered application service: the service levels we provide

Guidance about the tiered application service and the different service levels we offer.

From:
HM Passport Office
Published
9 November 2021
Last updated
326 October 2022 — See all updates

Documents

Tiered application service: the service levels we provide (accessible)

HTML

Tiered application service: the service levels we provide

PDF, 357381 KB, 2931 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This tells HM Passport operational staff about TAS (tiered application service). We use TAS to describe the different service levels we provide, including:

  • what the different service levels are
  • who can apply for what service level
  • who can upgrade their application to another service level
  • when to downgrade an application service level
  • TAS exceptions

We are aware this publication may have accessibility issues. We are reviewing it so that we can fix these. Read more about our accessible documents policy.

Published 9 November 2021
Last updated 326 October 2022 + show all updates

  1. This guidance has been updated, including the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

  2. Accessible version added.

  3. First published.