Guidance

SFE: Current application timescales

Use this guide to get an estimate of our current timescales and find out when your next expected update on your undergraduate student finance application for 2024 to 2025.

From:
Student Loans Company
Published
27 September 2023
Last updated
714 October 2024 — See all updates

Applies to England

This page is updated on a Monday

This page was last updated on Monday 714 October at 15:3015:15

If you’re still waiting for your application to be approved, sign in to your account to find out when to expect your next update on your application or evidence.

Keep in mind - this is our busiest time of the year, and you may not be able to get through on the phone. Everything you need to know can be found in your online account, including answers to the most ‘Common questions’. Save yourself a call and check there first!

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If you’ve applied for student finance

If you’ve recently applied for student finance, we might give you the minimum amount to make sure you have some funding near the start of your course.

How long it takes us to work on your application depends on what you’ve applied for and how many other students are applying at the same time.

If you apply this week for Current timescales are Expect an update from us between
Full-time undergraduate student finance 21 working days Monday 411 November and Friday 815 November
Part-time undergraduate student finance 21 working days Monday 411 November and Friday 815 November
Childcare Grant, Parents’ Learning Allowance or Adult Dependants’ Grant 25 working days Monday 1118 November and Friday 1522 November

Remember to check the progress of your application using your student finance account.

If you’ve sent us evidence or made a change to your application

If you’ve sent evidence to help us work out how much you can get, or you’ve told us that your circumstances have changed, the table below shows when you should expect an update from us.

If you send us information or evidence this week about Current timescales are Expect an update from us between
your financial information, including the PFF2 form 21 working days Monday 411 November and Friday 815 November
a change in your circumstances 25 working days Monday 1118 November and Friday 1522 November
Childcare Grant, Parents’ Learning Allowance or Adult Dependants’ Grant 25 working days Monday 1118 November and Friday 1522 November

If you’ve uploaded evidence or made a change to your application, your student finance account might not update straight away. We’ll update it once we’ve actioned your change or reviewed your evidence.

If you’ve applied for Disabled Student’s Allowance (DSA)

If you’ve applied for DSA, sent us evidence, or emailed us about your DSA application, the table below shows when you should expect an update from us.

This week, if you’ve sent us Current timescales are Expect an update from us between
a DSA application 2726 working days Monday 1118 November and Friday 1522 November
medical evidence 22 working days Monday 411 November and Friday 815 November
a Needs Assessment report 2224 working days Monday 411 November and Friday 815 November
a claim for expenses 1012 working days Monday 2128 October and Friday 251 OctoberNovember
an email 2425 working days Monday 418 November and Friday 822 November

There’s no need to contact us once you’ve sent something. We’ll update you by email as soon as we’ve reviewed it, so make sure your contact details are up to date. Keep checking your email inbox for our replies and remember to check your junk or spam folders too!

Updates to this page

Published 27 September 2023
Last updated 714 October 2024 + show all updates

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